TABLE OF CONTENTS
Preface.

I. INTRODUCTION TO BUSINESS PROCESS REENGINEERING: A THESIS FOR CHANGE: REVOLUTION OR REFORM?
II. REENGINEERING AND THE ORGANIZATIONS OF TOMORROW.
III. PRINCIPLES AND METHODS OF BPR.
IV. STRATEGIC ASPECTS OF BPR.
V. MEASUREMENT ISSUES IN BPR.
VI. OPERATIONAL ASPECTS OF BPR.
VII. BPR AND TOTAL QUALITY MANAGEMENT.
VIII. BPR AND INFORMATION SYSTEMS.
IX. THE MANAGEMENT OF BPR.