This is a hands-on implementation guide, with all the tools managers need to streamline and sharpen the efficiency, effectiveness, and competitive edge of any business. It contained with tools that major Americans and foreign corporation use to slash their bureaucracies, eliminate workflow bottlenecks, stop duplication of effort and root out obsolescence – all step by step format that includes every form, chart, list, and model that you need to proceed. Filled with practical suggestions that will help you manage every detail at every stage of business process improvement, this workbook will help managers and executives lead their companies into a better, brighter future. The writer of this book, Dr. H. James Harrington, is one of the most respected figures in the quality improvement – one of the originators of famed corporate consultants of Ernst & Young’s Business Process Improvement plan, used with newsworthy success at major corporations around the world. This book reflects an additional six years of applying these basic concepts to many organizations, plus hundreds of employee-years of Ernst & Young’s experience. This book therefore brings to light a new dimension that goes way beyond the original process reengineering concept.