APA Style

Goetsch, David L., Davis, Stanley B.. (1997). Introduction to total quality : quality management for production, processing, and services (2nd ed.). Upper Saddle River: Prentice Hall International.

Chicago Style

Goetsch, David L., Davis, Stanley B.. Introduction to total quality : quality management for production, processing, and services. 2nd ed. Upper Saddle River: Prentice Hall International, 1997. Printed Material.

MLA Style

Goetsch, David L., Davis, Stanley B.. Introduction to total quality : quality management for production, processing, and services. 2nd ed. Upper Saddle River: Prentice Hall International, 1997. Printed Material.

Turabian Style

Goetsch, David L., Davis, Stanley B.. Introduction to total quality : quality management for production, processing, and services. 2nd ed. Upper Saddle River: Prentice Hall International, 1997. Printed Material.