APA Style
Spechler, Jay W.. (1988).
Case studies in service quality : when America does it right .
:
Norcross : Inst. of Industrial Engineer.
Chicago Style
Spechler, Jay W..
Case studies in service quality : when America does it right.
:
Norcross : Inst. of Industrial Engineer,
1988.
Printed Material.
MLA Style
Spechler, Jay W..
Case studies in service quality : when America does it right.
:
Norcross : Inst. of Industrial Engineer,
1988.
Printed Material.
Turabian Style
Spechler, Jay W..
Case studies in service quality : when America does it right.
:
Norcross : Inst. of Industrial Engineer,
1988.
Printed Material.