APA Style
Heskett, James L.. (1997).
The Service profit chain .
New York:
Free Press.
Chicago Style
Heskett, James L..
The Service profit chain.
New York:
Free Press,
1997.
Printed Material.
MLA Style
Heskett, James L..
The Service profit chain.
New York:
Free Press,
1997.
Printed Material.
Turabian Style
Heskett, James L..
The Service profit chain.
New York:
Free Press,
1997.
Printed Material.