Responsible for training all corporate trainers at Xerox Corporation, Jolles offers a down-to-earth, instructive look at teaching and training techniques which can be used in any professional, business or corporate seminar, workshop or training program. Covers a wide range of topics including course preparation, questioning methods, pacing for dynamic presentation, using visual aids, maintaining interest, giving feedback, evaluation and support. Features numerous anecdotes and tricks of the trade.

Thoroughly revised edition of the bestselling skill-building consultant guide. A revision of its successful predecessor -- which has sold over 23,000 copies since it was first published in 1993 -- this book has been completely revised throughout to provide the most up-to-date material currently available in the field. An entirely new chapter examines the state-of-the-art technology available to presenters, especially LCD projectors, laptops with PowerPoint, electronic white boards, documents cameras, 8mm players, and the idea-behind-distance learning. Written by a tireless consultant and self-promoter, this is an essential resource for the ever-expanding consultant market. (barnesandnoble.com)