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Managing services : using technology to create value

Managing services : using technology to create value

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Managing key customers : a principles and practices

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Decoding the new consumer mind : how and why we shop and buy

Decoding the new consumer mind : how and why we shop and buy

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Business process mapping workbook : untuk meningkatkan kepuasan pelanggan

Business process mapping workbook : untuk meningkatkan kepuasan pelanggan

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Market-based management

Market-based management

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Business process mapping guidebook : untuk meningkatkan kepuasan pelanggan

Business process mapping guidebook : untuk meningkatkan kepuasan pelanggan

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Winning back upset customer : melayani pelanggan kecewa

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Advertising and the mind of the consumer

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Membangun klub pelanggan itu mudah, anda juga bisa

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Quality customer service : cara jitu memikat hati pelanggan

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Menjadi customer service representative yang sukses

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Customer care excellence : cara untuk mencapai customer focus

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Advertising and the mind of the consumer : iklan yang berhasil, yang gagal, dan penyebabnya

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Call center success : melayani pelanggan secara profesional melalui call center

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Melayani pelanggan kecewa : tetap efektif dalam kondisi kesal

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Memangkas birokrasi : lima strategi menuju pemerintahan wirausaha

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Market-based management : strategies for growing for customer value and profitability

Market-based management : strategies for growing for customer value and profitability

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Just don't do it!: challenging assumptions in business

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Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization

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The Handbook of key customer relationship management

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Market-based management : strategies for growing customer value and profitability

Market-based management : strategies for growing customer value and profitability

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Advanced brand management : from vision to valuation

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Management

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Emotional branding : the new paradigm for connecting brands to people

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How to handle customer complants : a company guide to customer relations and consumer rights

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Blindsided : how to spot the next breakthrough

Blindsided : how to spot the next breakthrough

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On becoming a customer-centric company: transformasi TELKOM menjadi perusahaan berbasis pelanggan

On becoming a customer-centric company: transformasi TELKOM menjadi perusahaan berbasis pelanggan

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Enchantment : The Art of changing hearts, minds and actions

Enchantment : The Art of changing hearts, minds and actions

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The Stakeholder corporation : the body shop

The Stakeholder corporation : the body shop

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The X-Factor : getting extraordinary results from ordinary people

The X-Factor : getting extraordinary results from ordinary people

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Services marketing: people, technology, strategy

Services marketing: people, technology, strategy

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Services marketing: people, technology, strategy

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Services marketing: people, technology, strategy

Services marketing: people, technology, strategy

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Co-creating Brands: Brand Management from A Co-creative Perspective

Co-creating Brands: Brand Management from A Co-creative Perspective

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Cash flow management

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Outside innovation : how your customers will co-design your company's future

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Exploring experience design : fusing business, tech, and design to shape customer engagement

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The Customer experience book : how to design, measure and improve customer experience in your business

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X : the experience when business meets design

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The Soul of the new consumer : the attitudes, behaviors and preferences of e-customer

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Emotional branding : how successful brands gain the irrational edge

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Cyberbranding : brand building in the digital economy

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True story : how to combine story and action to transform your business

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Discover your sales strengths : how the world's greatest salespeople develop winning careers

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Customer relationship management

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Customer relationship management : concept and technologies

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Customer relationship management : a strategic imperative in the world of e-business

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The Customer relationship management survival guide

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Customer equity : building and managing relationship as valuable assets

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The Customer marketing method : how to implement and profit from customer relationship management

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