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Customer care

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Managing for total quality

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ISO 9000 in construction

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Quality is just the beginning

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Quality costing

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TQM-based performance measurement: practical guidelines

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Communication in successful TQM

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The quest for global quality

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TQM in service industries: a practitioner's manual

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Total quality management in the printing and publishing industry

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Fourth generation management

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Creating culture change: the key to successful total quality management

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Personal and organizational transformations

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The Textbook of total quality in healthcare

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Quality in action

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Critical shift: the future of quality in organizational performance

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Ekonomi manajerial

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The Quality system development handbook

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Quality government

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Quality audit handbook

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Quality assurance in marketing

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Practical continuous improvement for professional services

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Return on quality

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The Human dimension of quality

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The Management compass

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TQM training

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Managing for quality: integrating quality and business strategy

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The Malcolm Baldrige National Quality Award

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TQM in action

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Beyond TQM

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TQM : field manual

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Quality

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Companywide quality control

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Managing by fact

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7 Pilar perusahaan unggul

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Quality wars

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The Race without a finish line : America's quest for total quality

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Closing the quality gap : lessons from America's leading companies

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Measuring performance for business results

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The Corporate guide to the Malcolm Baldrige National Quality Award

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Total quality control essentials

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Why TQM fails and what to do about it

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Total quality transformations

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Implementing total quality management

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Employee involvement and total quality management

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Quality is personal

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TQM in the construction industry

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Quality management in the service industry

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Guide to TQM in service industries

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Quality management in the service industry

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