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Corporate turnaround : nursing a sick company back to health

Corporate turnaround : nursing a sick company back to health

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On becoming a customer-centric company: transformasi TELKOM menjadi perusahaan berbasis pelanggan

On becoming a customer-centric company: transformasi TELKOM menjadi perusahaan berbasis pelanggan

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The Eleventh commandment : transforming to

The Eleventh commandment : transforming to "Own" customers

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Enchantment : The Art of changing hearts, minds and actions

Enchantment : The Art of changing hearts, minds and actions

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The Stakeholder corporation : the body shop

The Stakeholder corporation : the body shop

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The X-Factor : getting extraordinary results from ordinary people

The X-Factor : getting extraordinary results from ordinary people

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The orange code: how ING direct succeeded by being a rebel with a cause

The orange code: how ING direct succeeded by being a rebel with a cause

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The Underdog advantage : using the power of insurgent strategy to put your business on top

The Underdog advantage : using the power of insurgent strategy to put your business on top

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Becoming a successful : a practical guide to creating an innovative information service

Becoming a successful : a practical guide to creating an innovative information service

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The New partnership : profit by bringing out the best in your people, customers, and yourself

The New partnership : profit by bringing out the best in your people, customers, and yourself

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Fabled service : ordinary acts, oxtraordinary outcomes

Fabled service : ordinary acts, oxtraordinary outcomes

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Business leaders & success

Business leaders & success

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Asian business wisdom : from deals to dot.coms

Asian business wisdom : from deals to dot.coms

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Consumer behavior : buying, having, and being

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Consumer behavior

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Services marketing: integrating customer focus across the firm

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Services marketing: people, technology, strategy

Services marketing: people, technology, strategy

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Services marketing

Services marketing

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Services marketing: people, technology, strategy

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Services marketing: people, technology, strategy

Services marketing: people, technology, strategy

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Services marketing

Services marketing

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Marketing management

Marketing management

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Marketing management: an Asian perspective

Marketing management: an Asian perspective

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Co-creating Brands: Brand Management from A Co-creative Perspective

Co-creating Brands: Brand Management from A Co-creative Perspective

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Managing quality : an integrative approach

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Comprehensive tax reform : the Colombian experience

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Valuing your customers : from quality information to quality relationships through database marketing

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Preparing a guide to your library an information service

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Transforming the bottom line : managing performance with the real number

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Communicating change

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Taking care of business

Taking care of business

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Cash flow management

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Essentials of cash flow

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Outside innovation : how your customers will co-design your company's future

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Exploring experience design : fusing business, tech, and design to shape customer engagement

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The Customer experience book : how to design, measure and improve customer experience in your business

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The New rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business

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X : the experience when business meets design

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Advanced marketing strategy: phenomena, analysis, and decisions

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Know your customer : using practical market research for profit

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The Soul of the new consumer : the attitudes, behaviors and preferences of e-customer

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The Brandmindset

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Emotional branding : how successful brands gain the irrational edge

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Cyberbranding : brand building in the digital economy

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True story : how to combine story and action to transform your business

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Discover your sales strengths : how the world's greatest salespeople develop winning careers

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Customer relationship management

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Customer relationship management : concept and technologies

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Customer relationship management : a strategic imperative in the world of e-business

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The Customer relationship management survival guide

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