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Fabled service : ordinary acts, oxtraordinary outcomes

Sanders, Betsy

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Asian business wisdom : from deals to dot.coms

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Consumer behavior

Blackwell, Roger D. - Engel, James F. - Miniard, Paul W.

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Services marketing: integrating customer focus across the firm

Zeithaml, Valarie A. - Gremler, Dwayne D. - Bitner, Mary Jo

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Services marketing

Zeithaml, Valarie A. - Gremler, Dwayne D. - Bitner, Mary Jo

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Services marketing

Bitner, Mary Jo - Zeithaml, Valarie A

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Valuing your customers : from quality information to quality relationships through database marketing

Jenkinson, Angus

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Preparing a guide to your library an information service

Webb, Sylvia P.

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Transforming the bottom line : managing performance with the real number

Hope, Jeremy - Hope, Tony

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Taking care of business

Zemke, Ron - Schaaf, Dick

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Essentials of cash flow

Schaeffer, H.A.

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The Brandmindset

Knapp, Duane E.

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Customer equity : building and managing relationship as valuable assets

Blattberg, Robert C. - Getz, Gary - Thomas, Jacquelyn S.

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The Relationship edge in business : conneting with customers and colleagues when it counts

Acuff, Jerry - Wood, Wally

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Service management

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Good service is good business : 7 strategi sederhana menuju sukses

Devrye, Catherine - Widodo, M. Priminto

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Uncommon service : how to win by putting customers at the core of your business

Frei, Frances - Morriess, Anne

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Call center : call center handbook mengupas tuntas layanan pelanggan

Heny, Grace

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Business to business marketing

Hunter, Victor L. - Tietyen, David

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Pengukuran tingkat kepuasan pelanggan untuk menaikkan pangsa pasar

Supranto, J.

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Marketing plans : how to prepare them, how to use them

Mcdonald, Malcolm H.B.

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Interactive marketing : the future present

Forrest, Edward - Mizerski, Richard

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Relationship marketing : inovasi pemasaran yang membuat pelanggan bertekuk lutut

Chan, Syafruddin

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Relationship marketing : bringing quality, customer service, and marketing together.

Christopher, Martin - Ballantyne, David - Payne, Adrian

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Relationship marketing : successful strategies for the age of the customer

Mckenna, Regis

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Relationship marketing

Stone, Merlin - Woodcock, Neil

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The Handbook of logistics & distribution management

Rushton, Alan - Baker, Peter - Croucher, Phil

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The Manufacturer's guide to business marketing : how small and midsize companies can increase profits with limited recources

Collins, Michael P.

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Contemporary logistics

Murphy, Paul R. - Wardlow, Daniel L. - Wood, Donald F.

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The Complete guide to customer service

Lash, Linda M.

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Hands-on financial controls for your small business

Bond, Cecil J.

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Net worth: shaping markets when customers make the rules

Hagel Iii, John - Singer, Marc

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Corporate portals and e-business integration

Davydov, Mark M.

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Agile competitors and virtual organizations : strategies for enriching the customer

Goldman, Steven L. - Nagel, Roger N. - Preiss, Kenneth

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Japanese-led companies

Holden, Nigel

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Customer service in the information environment

Clair, Guy St

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Managing the innovating enterprise : Australian companies competing with the world's best

Business Council of Australia

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The Nordstrom way : the inside story of America's #1 customer service company

Spector, Robert

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Listening to the Voice of the Consumer: Expanding Technology AcceptancernModel for Online Transportation Context

Yudhistira, Diaz Satriavi - Sushandoyo, Dedy

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Halaman Pertama Sebelumnya 1 2

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Ditemukan 89 dari pencarian Anda melalui kata kunci: Subject : "Customer Service"

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