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TQM : management processes for quality operations

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TQM : the mechanics of quality processes

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Quality circles in action

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Quality circles ; a practical guide

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What is total quality control ?

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Managing quality dynamies

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Quality assurance

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Juran on planning for quality

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Total quality control

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Juran's quality planning and analysis for enterprise quality

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Fast focus on TQM

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Managing the total quality transformation

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Let's talk quality : 96 questions you always wanted to ask phil crosby

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The Benchmarking book

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The Customer connection : quality for the rest of

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Managing customer value

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The Six sigma way team fieldbook : an implemention guide for project improvement teams

The Six sigma way team fieldbook : an implemention guide for project improvement teams

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The Six sigma handbook : panduan lengkap untuk greenbelts, blackbelts, dan manajer pada semua tingkat

The Six sigma handbook : panduan lengkap untuk greenbelts, blackbelts, dan manajer pada semua tingkat

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Audit internal : konsep dan praktik

Audit internal : konsep dan praktik

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Audit internal

Audit internal

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The Discipline of market leaders : choose your customers, narrow your focus, dominate your market

The Discipline of market leaders : choose your customers, narrow your focus, dominate your market

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Auditing: a risk-based approach to conducting a quality audit

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Guide to management ideas and gurus

Guide to management ideas and gurus

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Statistical techniques in business and economics

Statistical techniques in business and economics

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Organizational project management maturity model (OPM3®)

Organizational project management maturity model (OPM3®)

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Business model canvas : penerapan di Indonesia

Business model canvas : penerapan di Indonesia

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Service operations management : improving service delivery

Service operations management : improving service delivery

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Sinergi sukses : Integrasi manajemen risiko, mutu, inovasi (RMI) di proyek konstruksi gedung

Sinergi sukses : Integrasi manajemen risiko, mutu, inovasi (RMI) di proyek konstruksi gedung

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ISO 9000 Quality Systems Handbook

ISO 9000 Quality Systems Handbook

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Introduction to total quality : quality management for production, processing, and services

Introduction to total quality : quality management for production, processing, and services

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ISO 9000 quality systems handbook

ISO 9000 quality systems handbook

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Six sigma beyond the factory floor

Six sigma beyond the factory floor

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Best practices in lean six sigma process improvement : a deeper look

Best practices in lean six sigma process improvement : a deeper look

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Managing quality : integrating the supply chain

Managing quality : integrating the supply chain

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Practical inventory management : menciptakan keunggulan operasional melalui sediaan

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Measuring organizational performance : mengukur kinerja organisasi

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Pengendalian mutu terpadu : antologi tentang asal-usul, penerapan dan suka duka praktek pengendalian mutu terpadu

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Manajemen risiko berbasis ISO 31000 : untuk industri nonperbankan

Manajemen risiko berbasis ISO 31000 : untuk industri nonperbankan

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Mengukur kepuasan pelanggan : panduan menciptakan pelayanan bermutu

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Quality customer service : cara jitu memikat hati pelanggan

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Sistem manajemen mutu ISO 9000:2000 : penerapannya untuk mencapai TQM

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ISO 9000 & ISO 14000 untuk industri jasa

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Peningkatan proses berkesinambungan

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Membangun tim mandiri

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Alat peningkatan mutu jilid 2

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Alat peningkatan mutu jilid 1

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Mutu terpadu dalam manajemen pembelian & pemasok

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Focused quality : meningkatkan mutu produk dengan hasil nyata

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ISO 14000 : sistem manajemen lingkungan

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Sertifikasi ISO 14001 : sistem pengelolaan lingkungan ; penuntun praktis dalam mempersiapkan sistem pengelolaan lingkungan yang efektif

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