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Managing quality

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Quality management : Islamic perspectives

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Quality management

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Managing quality

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Human resource management: an experiential approach

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Valuing your customers : from quality information to quality relationships through database marketing

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Best practices in reengineering : what works and what doesn't in the reengineering process

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Beyond business process reengineering : towards the holonic enterprise

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The Essence of business process re-engineering

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Total competitiveness : the 7 key questions for re-engineering where you are, where you want to be and how to get there

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ISO 9000

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Total quality management untuk praktisi bisnis dan industri

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A New American TQM : four practical revolutions in management

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Total quality in purchasing & supplier management

Total quality in purchasing & supplier management

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Standard work for the shopfloor

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Purchasing for bottom line impact : improving the organization through strategic procurement

Purchasing for bottom line impact : improving the organization through strategic procurement

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Quality Management Systems: A Practical Guide

Quality Management Systems: A Practical Guide

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Operations management : the art & science of making things happen

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QualiTrends

QualiTrends

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Relevance regained : from top-down control to bottom-up empowerment

Relevance regained : from top-down control to bottom-up empowerment

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Watching the watchers : corporate governance for the 21st century

Watching the watchers : corporate governance for the 21st century

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Critical chain project management

Critical chain project management

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Customer-driven project management : a new paradigm in total quality implementation

Customer-driven project management : a new paradigm in total quality implementation

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Project management maturity model

Project management maturity model

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Quality improvement tools & techniques

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