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Online searching : an introduction

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Hospital management engineering: a guide to the improvement of hospital management systems

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Air transport : a marketing perspective

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The management of working capital in hospitals

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Laporan hasil kajian bahan penyusunan ; Repelita iv, 1984-1989; sektor kesejahteraan sosial

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Introduction to modern information retrieval

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Human service organizations

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Hospital administrator's desk book

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Basic Hospital Financial Management

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The Health education curriculum : a guide for curriculum development in health education

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How to handle customer complants : a company guide to customer relations and consumer rights

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Secretarial duties

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Essential secretarial studies

Essential secretarial studies

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Teknik menyehatkan perusahaan

Teknik menyehatkan perusahaan

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Value migration : how to think several moves ahead of the competition

Value migration : how to think several moves ahead of the competition

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Corporate turnaround : nursing a sick company back to health

Corporate turnaround : nursing a sick company back to health

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Enchantment : The Art of changing hearts, minds and actions

Enchantment : The Art of changing hearts, minds and actions

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A complete and balanced service scorecard : creating value through sustained performance improvement

A complete and balanced service scorecard : creating value through sustained performance improvement

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Breaking the secretary barrier : how to get out from behind the typewriter and into a management job

Breaking the secretary barrier : how to get out from behind the typewriter and into a management job

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Becoming a successful : a practical guide to creating an innovative information service

Becoming a successful : a practical guide to creating an innovative information service

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Rupiah meriah dari bisnis wedding organizer

Rupiah meriah dari bisnis wedding organizer

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Marketing your consulting and professional service : a step by-step program of proven marketing techniques

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Manajemen pelayanan umum di Indonesia

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The New partnership : profit by bringing out the best in your people, customers, and yourself

The New partnership : profit by bringing out the best in your people, customers, and yourself

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Fabled service : ordinary acts, oxtraordinary outcomes

Fabled service : ordinary acts, oxtraordinary outcomes

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Asian business wisdom : from deals to dot.coms

Asian business wisdom : from deals to dot.coms

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Business marketing

Business marketing

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Consumer behavior : buying, having, and being

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Consumer behavior

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Service operations management

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Service operations management

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Services marketing: integrating customer focus across the firm

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Services marketing: people, technology, strategy

Services marketing: people, technology, strategy

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Services marketing

Services marketing

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Services marketing: people, technology, strategy

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Services marketing: people, technology, strategy

Services marketing: people, technology, strategy

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Services marketing

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Services marketing

Services marketing

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Marketing management

Marketing management

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Managing quality : an integrative approach

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Ekspor Indonesia dan jenis komoditinya = Indonesia exports and commodities

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Project & infrastructure finance in Asia

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Self Service Technology : Kesadaran , Kebutuhan, atau Keterpaksaan

Self Service Technology : Kesadaran , Kebutuhan, atau Keterpaksaan

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Valuing your customers : from quality information to quality relationships through database marketing

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Staff management in library and information work

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Preparing a guide to your library an information service

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Measuring information : an information services perpective

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The Internet for library & information service professionals

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Knowledge-based system for general reference work : applications, problems, and progress

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The Courageaus follower : standing up to and for our leaders

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