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Production and operations analysis

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Schaum's outline of theory and problems of operations management

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Competitive manufacturing

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Competitive manufacturing

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The Service profit chain

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Auditing your customer service

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Synchroservice! the innovative way to build a dyna

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25 Management lessons from the customer's cide of

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One to one

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Fundamentals of operations management

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Operations management

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Production and operations management

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Production and operations management

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Production and operations management

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Flexible manufacturing systems : current issues and models

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Production and operations management

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Operations strategy : text and cases

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Product lifecycle management

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Manufacturing for competitive advantage : becoming a world class manufacturer

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Production and operations management : A System and concept

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Seven power strategies for building customer loyalty

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Storage and supply of materials

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Storage and supply of materials

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The Warehouse management handbook

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E-Commerce logistics & fulfillment

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Managing your supply chain using microsoft dynamic

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A Practical guide to transportation and logistics

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The Logistic handbook

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The Purchasing machine

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Fundamentals of logistics management

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Contemporary logistics

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Handbook of supply chain management

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Telemanage your customers

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Business logistics management

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Delivering quality service

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Competing through services

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The Quest for loyalty

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Customers.com

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Contact

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Field service management: an integrated approach to increasing customer satisfaction

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On great service

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Managing service as a strategic profit center

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The Customer is CEO

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Customer-focused quality

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How to give quality service to your customers

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The Customer connection : quality for the rest of

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Total quality service

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Conceptualizing & testing a dynamic process model

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Customer satisfaction in the service sector

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Customer service as essential corporate strategy

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