Keeping customers for life

26074 25 50 Keeping customers for life Cannie, Joan Koob Primary Author mixed material 0814450083 New York Amacom 1991 Customers for life Sewell, Carl Primary Author mixed material 0671747959 New York Pocket Books 1990 Winning the service game Schneider, Benjamin Primary Author mixed material 0875845703 Boston Harvard Business School Press 1995 Achieving excellence through customer service Tschohl, John Primary Author mixed material 013005125X New York Prentice Hall 1991 Aftermarketing Vavra, Terry G. Primary Author mixed material 1556236050 Burr Ridge, Illinois Richard D. Irwin 1992 The Customer-driven company Whiteley, Richard C. Primary Author mixed material 0201570904 Reading, Massachusetts Addison-Wesley 1991 The Nature and determinants of customer expectations of service mixed material Cambridge MSI 1991 Total access mixed material 1578512441 Boston Harvard Business School 2002 Driving customer equity Zeithaml, Valarie A. Additional Author Rust, Roland T. Primary Author mixed material 0684864665 New York Free Press 2000 Capturing customers Francese, Peter Primary Author mixed material 0936889055 New York American Demographies 1990 Layanan ekstrem bagi pelanggan Nulman, Philip R. Primary Author mixed material 979908508X Jakarta Mitra Utama 2002 Customer service Grubbs, M. Ray Primary Author mixed material 1557383219 Chicago Bankers 1991 Company wide customer service : a program to build Henry, David Primary Author mixed material 0866042202 Maywood, N.J. : Modern Business Report 1987 Service breakthroughs Heskett, James L. Primary Author mixed material 0029146755 New York : MacMillan 1990 Improving customer satisfaction, loyalty, and profit Johnson, Michael D. Primary Author Gustafsson, Anders Additional Author mixed material 0787953105 San Francisco Jossey-Bass 2000 How to win customers and keep them for life LeBoeuf, Michael Primary Author mixed material 0425114686 New York: Berkley Books 1989 Delivering knock your socks off service Zemke, Ron Additional Author Anderson, Kristin Primary Author mixed material 0814479707 New York Amacom 1998 Customers as partners Bell, Chip R. Primary Author mixed material 1881052540 San Francisco Berret-Koehler 1994 Raving fans Blancard, Kenneth Primary Author mixed material 0688123163 New York William Morrow & Co. 1993 Total customer service : the ultimate weapon Davidson, William H. Primary Author mixed material 0060161809 New York : Harper & Row 1989 Managing to keep the customer Desatnick, Robert L. Primary Author mixed material 1555420273 San Francisco : Jossey-Bass 1987 Telephone courtesy & customer service Finch, Lloyd C. Primary Author mixed material California Menlo Park, Crisp 1987 (1990) Menjadi customer service representative yang sukses Mappesangka Additional Author Finch, Lloyd C. Primary Author Nainggolan, Diana R Additional Author mixed material 9794421626 Jakarta Penerbit PPM 2004 Customer loyalty Griffin, Jill Primary Author mixed material 002912977X New York Lexington Books 1995 The Loyalty effect Reichheld, Frederick F. Primary Author mixed material 0875844480 Boston Harvard Business School Press 1996 Customer centered growth Whiteley, Richard Primary Author mixed material 0201154935 Reading, Massachusetts Addison Wesley 1996 Accelerating customer relationships Swift, Ronald S. Primary Author mixed material 0130889849 Upper Saddle River Prentice Hall 2001 Toward understanding and controlling customer dissatisfaction with waiting mixed material Massachusetts Marketing Science Institute 1989 Seeking customers mixed material 0875843328 Boston HBS 1993 The Voice of the customer mixed material Cambridge MSI 1992 Turning lost customers into gold... and the art of achieving zero defections Cannie, Joan Koob Primary Author mixed material 0814451101 New York Amacom 1994 Customer satisfaction measurement and management Nauman, Earl Primary Author mixed material 0538844396 Ohio Thomson Executive 1995 Managing customer value Gale, Bradley T. Primary Author mixed material 0029110459 New York Free Press 1994 The Relationship-based enterprise McKenzie, Ray Primary Author mixed material 0070860815 Toronto McGraw-Hill 2001 Loyalty rules ! how today's leaders build lasting Reichheld, Frederick F. Primary Author mixed material 1578512050 Boston Harvard Business School 2001 The One to one manager Peppers, Don Primary Author mixed material 0385494084 New York Currency/Doubleday 1999 How to handle claims and returns Kissel, Irwin R. Primary Author mixed material New York McGraw-Hill 1973 The Customer-centered enterprise Thompson, Harvey Primary Author mixed material 0071352104 New York McGraw-Hill 2000 AMA handbook for customer satisfaction Dutka, Alan Primary Author mixed material 0844235865 Lincolnwood NTC 1994 Indonesian customer satisfaction Irawan, Handi Primary Author mixed material 9792047964 Jakarta Elex Media Komputindo 2003 Customer relationship management concept and tools Buttle, Francis Primary Author mixed material Amsterdam Elsevier 2004 download_%2854%29.jpg.jpg Sosok peradilan konsumen Shofie, Yusuf Primary Author mixed material 9793597186 Jakarta Piramedia 2004 Dari pelayanan ke pembelaan mixed material Jakarta YLKI 1991 Essentials of CRM Bergeron, Bryan Primary Author mixed material 0471206032 New York John Wiley & Sons 2002 Customer loyalty programmes and clubs Butscher, Stephan A Primary Author mixed material 0566084511 England Gower 2002 10 Prinsip kepuasan pelanggan Irawan, Handi Primary Author mixed material 979203241X Jakarta Elex Media Komputindo 2002 The Customer is always right! Kabodian, Armen J. Primary Author mixed material 0070342091 New York McGraw-Hill 1996 Making the most of exhibitions Waterhouse, David Primary Author mixed material England : Gower 1987 Exhibit marketing Chapman, Edward A. Primary Author mixed material 0070112320 New York McGraw Hill 1995 Menggugat hak mixed material Jakarta YLKI 1990