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Keeping customers for life

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Customers for life

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Winning the service game

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Achieving excellence through customer service

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Aftermarketing

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The Customer-driven company

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The Nature and determinants of customer expectations of service

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Total access

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Driving customer equity

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Capturing customers

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Layanan ekstrem bagi pelanggan

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Customer service

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Company wide customer service : a program to build

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Service breakthroughs

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Improving customer satisfaction, loyalty, and profit

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How to win customers and keep them for life

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Delivering knock your socks off service

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Customers as partners

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Raving fans

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Total customer service : the ultimate weapon

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Managing to keep the customer

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Telephone courtesy & customer service

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Menjadi customer service representative yang sukses

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Customer loyalty

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The Loyalty effect

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Customer centered growth

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Accelerating customer relationships

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Toward understanding and controlling customer dissatisfaction with waiting

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Seeking customers

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The Voice of the customer

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Turning lost customers into gold... and the art of achieving zero defections

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Customer satisfaction measurement and management

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Managing customer value

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The Relationship-based enterprise

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Loyalty rules ! how today's leaders build lasting

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The One to one manager

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How to handle claims and returns

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The Customer-centered enterprise

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AMA handbook for customer satisfaction

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Indonesian customer satisfaction

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Customer relationship management concept and tools

Customer relationship management concept and tools

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Sosok peradilan konsumen

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Dari pelayanan ke pembelaan

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Essentials of CRM

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Customer loyalty programmes and clubs

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10 Prinsip kepuasan pelanggan

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The Customer is always right!

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Making the most of exhibitions

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Exhibit marketing

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Menggugat hak

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