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Customer equity : building and managing relationship as valuable assets

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The Customer marketing method : how to implement and profit from customer relationship management

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Basics of supply chain management

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The Relationship edge in business : conneting with customers and colleagues when it counts

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Service management

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Good service is good business : 7 strategi sederhana menuju sukses

Good service is good business : 7 strategi sederhana menuju sukses

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Uncommon service : how to win by putting customers at the core of your business

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Call center : call center handbook mengupas tuntas layanan pelanggan

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The thank you economy

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The Challenger sale : taking control of the customer conversation

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The Guru guide to the knowledge economy : : the best ideas for operating profitably in a hyper-competitive world

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Managing customer relationships : a strategic framework

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Business to business marketing

Business to business marketing

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Integrated account management

Integrated account management

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Business market management : understanding, creating, and delivering value

Business market management : understanding, creating, and delivering value

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Industrial marketing strategy

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Consumer behaviour : advances and applications in marketing

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All customers are irrational l : understanding what they think, what they feel, and what keeps them coming back

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UnMarketing : stop marketing start engaging

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Product management

Product management

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Pengukuran tingkat kepuasan pelanggan untuk menaikkan pangsa pasar

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The High-speed company : creating urgency and growth in a nanosecond culture

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Customer experience strategy : design & implementation

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Sales management : building costumer relationships and partnership

Sales management : building costumer relationships and partnership

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Strategic data base marketing : the master-plan for starting and managing a profitable, custom-based marketing program

Strategic data base marketing : the master-plan for starting and managing a profitable, custom-based marketing program

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The Accelerated content marketing method : 4 simple steps to quickly and efficiently create B2B content to attract, acquire, and engage your audience

The Accelerated content marketing method : 4 simple steps to quickly and efficiently create B2B content to attract, acquire, and engage your audience

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Marketing plans : how to prepare them, how to use them

Marketing plans : how to prepare them, how to use them

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Marketing in venus

Marketing in venus

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Total marketing : capturing customers with marketing plans that work

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Interactive marketing : the future present

Interactive marketing : the future present

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Strategic customer care : an evolutionary approach to increasing customer value and profitability

Strategic customer care : an evolutionary approach to increasing customer value and profitability

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Relationship marketing : inovasi pemasaran yang membuat pelanggan bertekuk lutut

Relationship marketing : inovasi pemasaran yang membuat pelanggan bertekuk lutut

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Relationship marketing : bringing quality, customer service, and marketing together.

Relationship marketing : bringing quality, customer service, and marketing together.

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Relationship marketing : successful strategies for the age of the customer

Relationship marketing : successful strategies for the age of the customer

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Relationship marketing

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The Discipline of market leaders : choose your customers, narrow your focus, dominate your market

The Discipline of market leaders : choose your customers, narrow your focus, dominate your market

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The Customer century : lessons from world-class companies in integrated marketing and communications

The Customer century : lessons from world-class companies in integrated marketing and communications

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The Handbook of logistics & distribution management

The Handbook of logistics & distribution management

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Real-time marketing and PR : how to instantly engage your market, connect with customers, and create products that grow your business now

Real-time marketing and PR : how to instantly engage your market, connect with customers, and create products that grow your business now

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Promiscuous customers : invisible brands

Promiscuous customers : invisible brands

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Marketing in the digital age

Marketing in the digital age

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Web rules : how the internet is changing the way consumers make choices

Web rules : how the internet is changing the way consumers make choices

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Melipatgandakan penjualan tanpa beriklan

Melipatgandakan penjualan tanpa beriklan

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The Next evolution of marketing : connect with your customers by marketing with meaning

The Next evolution of marketing : connect with your customers by marketing with meaning

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Spark: Be More Innovative Through Co-Creation

Spark: Be More Innovative Through Co-Creation

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One stop marketing : what every small business owner needs to know

One stop marketing : what every small business owner needs to know

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The Manufacturer's guide to business marketing : how small and midsize companies can increase profits with limited recources

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The Best of the gallup management journal 2001 - 2007

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Customer experience management : how to design, integrate, measure and lead

Customer experience management : how to design, integrate, measure and lead

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Marketing reloaded : kompilasi konsep dan praktik pemasaran

Marketing reloaded : kompilasi konsep dan praktik pemasaran

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