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Operations management : multimedia version

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Managing quality : an integrative approach

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Managing quality

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Human resource management: an experiential approach

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Valuing your customers : from quality information to quality relationships through database marketing

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Electronic information delivery : ensuring quality and value

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Creating a high-performance culture : 58 activities for sustaining quality and building an empowered, learning organization

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Best practices in reengineering : what works and what doesn't in the reengineering process

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Beyond business process reengineering : towards the holonic enterprise

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The Essence of business process re-engineering

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Total competitiveness : the 7 key questions for re-engineering where you are, where you want to be and how to get there

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Management

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Essentials of cash flow

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ISO 9000 quality systems auditing

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Statistical methods for quality : with applications to engineering and management

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The Product development challenge : competing through speed, quality and creativity

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All-in-one bundle of ISO 9001, ISO 14001, OHSAS 18001, ISO 22000, ISO 26000, ISO 28000, ISO 31000, ISO 13053-1, ISO 19011 and continual improvement : contoh aplikasi pada bisnis dan industri

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ISO 9000:2000 in a Nutshell : a concise guide to the revisions

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A Practical field guide for ISO 9001:2008

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ISO 9001:2000 for small business : implementing process-approach quality management.

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ISO 9000 : answer book

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ISO 9000

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Quality control

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Quality control

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World class quality : using design of experiments to make it happen

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Paradox marketing : unusual way to win

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Lean : high-impact strategies - what you need to know: definitions, adoptions, impact, benefits, maturity, vendors

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Total quality management untuk praktisi bisnis dan industri

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Lean thinking : banish waste and create wealth in your corporation

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Car guys vs. bean counters : the battle for the soul of American business

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The innovator's manifesto : deliberate disruption for transformational growth

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A New American TQM : four practical revolutions in management

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Statistical methods for quality improvement

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Total quality in purchasing & supplier management

Total quality in purchasing & supplier management

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Command performance : the art of delivering quality service

Command performance : the art of delivering quality service

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UnMarketing : stop marketing start engaging

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Standard work for the shopfloor

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Purchasing for bottom line impact : improving the organization through strategic procurement

Purchasing for bottom line impact : improving the organization through strategic procurement

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Pengukuran tingkat kepuasan pelanggan untuk menaikkan pangsa pasar

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Six sigma for managers : 24 acuan untuk memahami dan menerapkan prinsip-prinsip six sigma di perusahaan

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Business model You : a one-page method for reinventing your career

Business model You : a one-page method for reinventing your career

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Operations management : processes and supply chains

Operations management : processes and supply chains

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The 6 imperatives of marketing: lessons from the world best companies

The 6 imperatives of marketing: lessons from the world best companies

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Auditing: a risk-based approach to conducting a quality audit

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Quality Management Systems: A Practical Guide

Quality Management Systems: A Practical Guide

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Relationship marketing : bringing quality, customer service, and marketing together.

Relationship marketing : bringing quality, customer service, and marketing together.

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The Discipline of market leaders : choose your customers, narrow your focus, dominate your market

The Discipline of market leaders : choose your customers, narrow your focus, dominate your market

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PMP Exam prep : questions, answers & explanations

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Cracking the case of ISO 9001:2000 for service

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Rath & Strong's six sigma pocket guide

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