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Transforming the bottom line : managing performance with the real number

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Information space : a framework for learning in organizations, institutions and culture

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Government call center

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Taking care of business

Taking care of business

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Essentials of cash flow

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Newspaper publishing industry

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Accountability : the endless prophecy

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The New rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business

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The Brandmindset

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Mudah memahami pengadaan barang / jasa pemerintah jilid 2

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Customer equity : building and managing relationship as valuable assets

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The Relationship edge in business : conneting with customers and colleagues when it counts

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Service management : Operations, strategy, and information technology

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Service management

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Strategi pemasaran hotel

Strategi pemasaran hotel

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Good service is good business : 7 strategi sederhana menuju sukses

Good service is good business : 7 strategi sederhana menuju sukses

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Information marketing

Information marketing

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The Information audit : a practical guide

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Uncommon service : how to win by putting customers at the core of your business

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Call center : call center handbook mengupas tuntas layanan pelanggan

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Financial management : concepts and applications for health care provider

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Quantitative credit portfolio management : practical innovations for measuring and controlling liquidity, spread, and issuer concentration risk

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Production and operations management : manufacturing and services

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Business to business marketing

Business to business marketing

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Bagaimana memasarkan jasa profesional

Bagaimana memasarkan jasa profesional

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A Capacity for sales : techniques for effectively selling hotels, venues and conference facilities

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Command performance : the art of delivering quality service

Command performance : the art of delivering quality service

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Services marketing in Asia : managing people, technology, and strategy

Services marketing in Asia : managing people, technology, and strategy

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Professional services marketing : strategy and tactics

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The Essence of services marketing

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Product plus : how product + service = competitive advantage

Product plus : how product + service = competitive advantage

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Consumer behaviour : advances and applications in marketing

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UnMarketing : stop marketing start engaging

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An Introduction to airline economics

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Handbook of health care accounting and finance, Vol. I

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Handbook of health care accounting and finance, vol. II

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Pengukuran tingkat kepuasan pelanggan untuk menaikkan pangsa pasar

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Product development for the service sector : lessons from market leaders

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Auditing and assurance services: an integrated approach

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Health care management

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Cases and readings for marketing for nonprofit organizations

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Infrastructure Provision for Public Services

Infrastructure Provision for Public Services

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Big marketing ideas for small service businesses

Big marketing ideas for small service businesses

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Marketing strategies for growth in uncertain times

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Marketing plans : how to prepare them, how to use them

Marketing plans : how to prepare them, how to use them

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Interactive marketing : the future present

Interactive marketing : the future present

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Marketing in the service industries

Marketing in the service industries

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Meetings, expositions, events and conventions : an introduction to the industry

Meetings, expositions, events and conventions : an introduction to the industry

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Relationship marketing : inovasi pemasaran yang membuat pelanggan bertekuk lutut

Relationship marketing : inovasi pemasaran yang membuat pelanggan bertekuk lutut

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Relationship marketing : bringing quality, customer service, and marketing together.

Relationship marketing : bringing quality, customer service, and marketing together.

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