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Customer relationship management : concept and technologies

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Customer relationship management : a strategic imperative in the world of e-business

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The Customer relationship management survival guide

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The Customer marketing method : how to implement and profit from customer relationship management

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Basics of supply chain management

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KEEP a city moving : urban transport management in Hongkong

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Aplikasi metode kuantitatif untuk manajemen dan bisnis

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Service management : Operations, strategy, and information technology

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Service management

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Operations management for competitive advantage

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Operations management for competitive advantage

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Product juggernauts : how companies mobilize to generate a stream of market winners

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Manufacturing process for engineering materials

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A Practical field guide for ISO 9001:2008

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ISO 9000 : answer book

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ISO 9000

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Good service is good business : 7 strategi sederhana menuju sukses

Good service is good business : 7 strategi sederhana menuju sukses

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Planning for integrated systems and technologies : a how-to-do-it manual for librarians

Planning for integrated systems and technologies : a how-to-do-it manual for librarians

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Teamwork and collaboration in libraries : tools for theory and practice

Teamwork and collaboration in libraries : tools for theory and practice

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Management information systems

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Quality control

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Sustainability marketing : a global perspective

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Destination branding for small cities : the essentials for successful place branding

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Uncommon service : how to win by putting customers at the core of your business

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Dasar-dasar manajemen bank syariah

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Aman dari risiko dalam pengadaan barang/jasa Pemerintah

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Corporate finance

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Highly competitive warehouse management : an action plan for best-in-class performance

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Corporate finance : theory and practice

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Credit risk management : corporate credit analysis

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Corporate finance : venture capital & buyouts

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Corporate finance : theory and practice

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Corporate finance : a valuation approach

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Corporate finance : theory, method and applications

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Corporate finance : concepts and applications

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Financial management for the small business

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Active total return management of fixed income portfolios

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How to develop on effective financial reporting system

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Financial management : concepts and applications for health care provider

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Financial management : a modelling approach using spreadsheets

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Financial management : theory and practice

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Financial management : theory and practice

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Spreadsheet modelling and decision analysis : A practical introduction to management science

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Back to basics a practitioner's guide to operations excellence

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Mengelola bank komersial

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Financial economics

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All-in-one finance for non financial managers : 18 models and key analyses in financial management and lean accounting : contoh aplikasi pada bisnis dan industri

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Quantitative credit portfolio management : practical innovations for measuring and controlling liquidity, spread, and issuer concentration risk

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Accounting principles

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Measuring market risk with value at risk

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