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Contemporary logistics

Murphy, Paul R. - Wardlow, Daniel L. - Wood, Donald F.

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Marketing 101 : nasihat pemasaran terbaik di hadapan anda

Sexton, Don

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Experiential marketing : secrets, strategies, and success stories from the world's greatest brands

Smith, Kerry - Hanover, Dan

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The Portable MBA in marketing

Hiam, Alexander - Schewe, Charles D.

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Framework for marketing management

Kotler, Philip

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The Complete guide to customer service

Lash, Linda M.

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Hands-on financial controls for your small business

Bond, Cecil J.

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Forging the productivity partnership

Sandy, William

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The CRM handbook

Dyche, Jill

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Futurize your enterprise: Business Strategy In The Age Of The E-Customer

Siegel, David

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Net worth: shaping markets when customers make the rules

Hagel Iii, John - Singer, Marc

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Relevance regained : from top-down control to bottom-up empowerment

Johnson, H. Thomas

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Corporate portals and e-business integration

Davydov, Mark M.

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ERP-the next generation : ERP is web enabled for e-business

Callaway, Erin

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E-Business intelligence : turning information into knowledge into profit

Liautaud, Bernard - Hammond, Mark

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Impact of corporate governance on productivity

Asian Productivity Organization

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Agile competitors and virtual organizations : strategies for enriching the customer

Goldman, Steven L. - Nagel, Roger N. - Preiss, Kenneth

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Japanese-led companies

Holden, Nigel

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Internet marketing: integrating online and offline

Roberts, Mary Lou - Zahay, Debra

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The Beacon handbook

Perrin, Robert

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The New organizational wealth : managing & measuring knowledge-based assets

Sveiby, Karl Erik

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Customer-driven project management : a new paradigm in total quality implementation

Barkley, Bruce T. - Saylor, James H.

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Asian leadership : what works

Ulrich, Dave - Sutton, Robert

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Business process mapping : improving customer satisfaction

Jacka, J. Mike - Keller, Paulette J.

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Over Time, the Market Will Demand This Information

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Are You Undervaluing Your Customers?

Markey, Rob

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How to Value a Company by Analyzing Its Customers

McCarthy, Daniel - Fader,Peter

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Customer service in the information environment

Clair, Guy St

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Managing the innovating enterprise : Australian companies competing with the world's best

Business Council of Australia

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The Nordstrom way : the inside story of America's #1 customer service company

Spector, Robert

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Kebijaksanaan pemerintah 23 Mei 1995 (Paket Deregulasi 23 Mei 1995)

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Ringkasan Buku Predictive Marketing: Customer Analytics untuk pemula

Redaksi

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Nasabah Syariah paling loyal di Muamalat

Saraswati, Ayu Utami

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Lompatan besar bank Sulselbar

Maulana, Dicky F.

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Bank Bukopin kembali teratas

Astriawan, Ari

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Survey SLE 2019, Bank Mandiri terbaik di buku 4

Nugroho, Ari

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Menilai Bank dengan nasabah paling loyal

TIM Marketing Research Indonesia

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Laporan riset manajemen pemasaran (No 001 - 004) Januari - Desember 2005

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Securing the future : strategies for exponential growth using the theory of constraints

Kendall, Gerald I.

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Guide to management ideas and gurus

Hindle, Tim

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Existing and Expected Service Quality of Grameenphone Users in Bangladesh

Ullah, Azmat - Rahman, Md. Hasebur

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Impact of ATM Service on Customer Perception and Satisfaction of Indian Banks

Malik, Garima - Bansal, Sanjeev

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The Age of Continuous Connection;

Siggelkow, Nicolaj - Terwiesch, Christian

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Listening to the Voice of the Consumer: Expanding Technology AcceptancernModel for Online Transportation Context

Yudhistira, Diaz Satriavi - Sushandoyo, Dedy

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Predicting Service Reliability - Using Survival Analysis of Customer FuzzyrnSatisfaction

Wahyudi, Rahman Dwi - Hadiyat, M. Arbi - Hartono, Markus

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Time-driven activity-based costing

Kaplan, Robert S.

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Primary commodities : market development and outlo

Malik, Garima - Bansal, Sanjeev

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Keadaan angkatan kerja di Indonesia 1988

Siggelkow, Nicolaj - Terwiesch, Christian

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