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Uncommon service : how to win by putting customers at the core of your business

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Call center : call center handbook mengupas tuntas layanan pelanggan

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Financial management : concepts and applications for health care provider

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Quantitative credit portfolio management : practical innovations for measuring and controlling liquidity, spread, and issuer concentration risk

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Business to business marketing

Business to business marketing

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Bagaimana memasarkan jasa profesional

Bagaimana memasarkan jasa profesional

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A Capacity for sales : techniques for effectively selling hotels, venues and conference facilities

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Command performance : the art of delivering quality service

Command performance : the art of delivering quality service

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Services marketing in Asia : managing people, technology, and strategy

Services marketing in Asia : managing people, technology, and strategy

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Professional services marketing : strategy and tactics

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The Essence of services marketing

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Product plus : how product + service = competitive advantage

Product plus : how product + service = competitive advantage

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Consumer behaviour : advances and applications in marketing

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UnMarketing : stop marketing start engaging

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An Introduction to airline economics

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Handbook of health care accounting and finance, Vol. I

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Handbook of health care accounting and finance, vol. II

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Pengukuran tingkat kepuasan pelanggan untuk menaikkan pangsa pasar

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Product development for the service sector : lessons from market leaders

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Health care management

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Cases and readings for marketing for nonprofit organizations

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Infrastructure Provision for Public Services

Infrastructure Provision for Public Services

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Big marketing ideas for small service businesses

Big marketing ideas for small service businesses

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Marketing strategies for growth in uncertain times

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Marketing plans : how to prepare them, how to use them

Marketing plans : how to prepare them, how to use them

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Interactive marketing : the future present

Interactive marketing : the future present

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Marketing in the service industries

Marketing in the service industries

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Meetings, expositions, events and conventions : an introduction to the industry

Meetings, expositions, events and conventions : an introduction to the industry

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Relationship marketing : inovasi pemasaran yang membuat pelanggan bertekuk lutut

Relationship marketing : inovasi pemasaran yang membuat pelanggan bertekuk lutut

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Relationship marketing : bringing quality, customer service, and marketing together.

Relationship marketing : bringing quality, customer service, and marketing together.

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Relationship marketing : successful strategies for the age of the customer

Relationship marketing : successful strategies for the age of the customer

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Relationship marketing

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The Handbook of logistics & distribution management

The Handbook of logistics & distribution management

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Concurrent marketing : integrating product, sales, and service

Concurrent marketing : integrating product, sales, and service

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Marketing management: text and cases

Marketing management: text and cases

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The Manufacturer's guide to business marketing : how small and midsize companies can increase profits with limited recources

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Auditing and assurance services: an integrated approach

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Contemporary logistics

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Cracking the case of ISO 9001:2000 for service

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Framework for marketing management

Framework for marketing management

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Ethical conflicts in finance

Ethical conflicts in finance

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The Complete guide to customer service

The Complete guide to customer service

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Hands-on financial controls for your small business

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Globalization and the ASEAN public sector

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Improving public service productivity: problems and challenges

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Cases in electronic commerce

Cases in electronic commerce

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Electronic commerce: the strategic perspective

Electronic commerce: the strategic perspective

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Net worth: shaping markets when customers make the rules

Net worth: shaping markets when customers make the rules

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Corporate portals and e-business integration

Corporate portals and e-business integration

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Agile competitors and virtual organizations : strategies for enriching the customer

Agile competitors and virtual organizations : strategies for enriching the customer

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