16 1 50 untuk meningkatkan kepuasan pelanggan Jacka, J. Mike Primary Author Keller, Paulette J. Additional Author mixed material 979979442272X Jakarta Penerbit PPM 2010 business_process.jpg.jpg untuk meningkatkan kepuasan pelanggan Jacka, J. Mike Primary Author Keller, Paulette J. Additional Author mixed material 9789794422738 Jakarta Penerbit PPM 2010 3386765_7c532f0a-c618-45fe-918c-33f86f1448e0_1500_1500.jpg.jpg prinsip-prinsip manajemen operasi Anupindi, Ravi Primary Author mixed material 979442336X Jakarta Penerbit PPM 2009 flows.jpg.jpg 20 concepts, models and key analyses in strategic management : contoh aplikasi pada bisnis dan industri Gaspersz, Vincent Primary Author mixed material 9786029991826 Vinchristo Publication Bogor 2012 solusi, inspirasi dan contoh kasus Rifai, George Primary Author mixed material 9786028994620 Bandung Kaifa 2011 Menyikapi_perubahan_dalam_bi.jpg.jpg the demystification of oursourcing Bendor-Samuel, Peter Primary Author mixed material 1890009873 Provo Executive Excellence 2000 41QQQG6WYAL._SX315_BO1%2C204%2C203%2C200_.jpg.jpg bagaimana menyehatkan penyakit ketuaan pada perusahaan dan menyelamatkan perusahaan keluarga Riady, Mochtar Primary Author mixed material 9799242622 Jakarta Penerbitan Fakultas Ekonomi -UI 2004 5062493_9ab55d5f-7b5c-44de-aa9e-ca3c28490371_1728_1728.jpg.jpg towards the holonic enterprise Mchugh, Patrick Primary Author Merli, Giorgio Additional Author Wheeler, William A. Additional Author mixed material 0471950874 Chichester John Wiley & Sons 1995 Gouillart, Francis J. Primary Author Kelly, James Newell Additional Author mixed material 0070340676 New York McGraw-Hill 1995 Dragoo, Bob Primary Author mixed material 0471126179 New York John Wiley & Sons 1995 high-impact strategies - what you need to know: definitions, adoptions, impact, benefits, maturity, vendors Roebuck, Kevin Primary Author mixed material 9781743046272 Tebbo 2011 El Sawy, Omar A. Primary Author mixed material 0070572259 Boston McGraw-Hill 2001 41ibh8IGccL._SX258_BO1%2C204%2C203%2C200_.jpg.jpg a manager's guide Harmon, Paul Primary Author Guttman, Michael Additional Author Rosen, Michael Additional Author mixed material 1558606653 San Francisco Morgan Kaufmann 2001 Developing_e-business_systems_%26_architectures_-_a_manager%27s_guide.jpg.jpg improving customer satisfaction Jacka, J. Mike Primary Author Keller, Paulette J. Additional Author mixed material 9780470444580 New Jersey John Wiley & Sons 2009 Business_process_mapping.jpg.jpg using process as strategic drivers Smith, Ralph Primary Author mixed material 511GDrN1hrL._AC_UY218_ML3_.jpg.jpg Change management Gerth, Christian Primary Author mixed material 9783642386046 Berlin Springer 2013