19 1 50 melayani pelanggan secara profesional melalui call center Sindyarta, Boni Fatius Additional Author Finch, Lloyd C. Primary Author mixed material 9794421499 Jakarta Penerbit PPM 2003 Nusron, Erlinda M. Additional Author Curry, Jeffrey Edmund Primary Author mixed material 9794421286 Jakarta Penerbit PPM 2002 oral communication for non-native speakers Porter. Patricia A. Primary Author mixed material Belmont Wadsworth Publishing Co 1985 from process to product Bowman, Joel P. Primary Author Branchaw, Bernadine P. Additional Author mixed material Chicago Dryden Press 1987 Beatty, Richard H. Primary Author mixed material 0471840343 New York : John Wiley & Sons 1986 Brownell, Judi Primary Author mixed material 013085960501 Englewood Cliffs Prentice-Hall 1986 mixed material 610001655 London IPC Business Press 1971 a communicative skills approach Hacikyan, A. Jack Primary Author Gill, Marilyn Additional Author mixed material 088345369X New York Regent 1980 Negotiating Brown, David Primary Author mixed material 9780007328079 London HarperCollins 2010 everthing you need to know about how business and management work Heller, Robert Additional Author mixed material 0751312371 London Dorling Kindersley 2002 ManagersHandbook.jpg.jpg unleash the power of your personal space Yardley, Gary Primary Author mixed material 9812045775 Singapore Times Book International 1995 Heller, Robert Primary Author mixed material 9795237500 Jakarta Dian Rakyat 2006 win more business with the proven character code system to decode verbal & nonverbal communication Mychals, Brandy Primary Author mixed material 9780071803533 New York Mc Graw Hill 2013 call center handbook mengupas tuntas layanan pelanggan Heny, Grace Primary Author mixed material 9796020031699 Jakarta Gramedia 2012 the art of deal making - leading deal makers reveal the secrets to negotiating, leveraging your position and inking deals Dunn, Emily Primary Author mixed material 1587621002 Bedford Aspatore Books 2001 Bigwig_briefs.jpg.jpg Fox, Sue Primary Author Cunningham, Perrin Additional Author mixed material 0764552821 Foster City, CA IDG Book Worldwide 2001 Business_etiquette_for_dummies.jpg.jpg merancang kiat-kiat sukses lobi dan negosiasi untuk segala kepentingan anda (dari Bisnis, Karir, hingga Politik) Prasetyono, Dwi Sunar Primary Author mixed material 9799633699 Yogyakarta Penerbit Think 2007 Zoller, Kim Primary Author Preston, Kerry Additional Author mixed material 9780071824316 New York Mc Graw Hill 2014 9780071824316xxl.jpg.jpg Communication Boyes, Carolyn Primary Author mixed material 9780007324446 London HarperCollins 2010