54 1 50 untuk meningkatkan kepuasan pelanggan Jacka, J. Mike Primary Author Keller, Paulette J. Additional Author mixed material 979979442272X Jakarta Penerbit PPM 2010 business_process.jpg.jpg untuk meningkatkan kepuasan pelanggan Jacka, J. Mike Primary Author Keller, Paulette J. Additional Author mixed material 9789794422738 Jakarta Penerbit PPM 2010 3386765_7c532f0a-c618-45fe-918c-33f86f1448e0_1500_1500.jpg.jpg Hinton, Tom Primary Author mixed material 013189630X Englewood Cliffs Prentice Hall 1994 Johnson, Michael D. Primary Author Gustafsson, Anders Additional Author mixed material 0787953105 San Francisco Jossey-Bass 2000 Mappesangka Additional Author Finch, Lloyd C. 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Primary Author Davis, Stanley B. Additional Author mixed material 013262155X Upper Saddle River Prentice Hall International 1997 51nzMQr3g3L._AC_UF1000%2C1000_QL80_.jpg.jpg melayani pelanggan kecewa Morgan, Rebecca L. Primary Author Osman, Fiyanti Additional Author mixed material 979442210X Jakarta Penerbit PPM 2007 menciptakan jalur distribusi, logistik dan supply chain yang ramping, hemat biaya, efektif dan responsive terhadap kebutuhan pelanggan Zylstra, Kirk D. Primary Author mixed material 9794421979 Jakarta Penerbit PPM 2006 panduan menciptakan pelayanan bermutu Gerson, Richard F. Primary Author Herawati, Poppy Additional Author Widyaningrum, Hesti Additional Author mixed material 9794421081 Jakarta Penerbit PPM 2001; 2004 cara jitu memikat hati pelanggan Mappesangka Additional Author Martin, William B. Primary Author Sindyarta, Bonafacius Additional Author mixed material 9794421561 Jakarta Penerbit PPM 2004 tetap efektif dalam kondisi kesal Morgan, Rebecca L. 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