11 1 50 untuk meningkatkan kepuasan pelanggan Jacka, J. Mike Primary Author Keller, Paulette J. Additional Author mixed material 979979442272X Jakarta Penerbit PPM 2010 business_process.jpg.jpg untuk meningkatkan kepuasan pelanggan Jacka, J. Mike Primary Author Keller, Paulette J. Additional Author mixed material 9789794422738 Jakarta Penerbit PPM 2010 3386765_7c532f0a-c618-45fe-918c-33f86f1448e0_1500_1500.jpg.jpg Widyaharsana, James Indra Winawan Primary Author mixed material 9794422541 Jakarta Penerbit PPM 2009 OUTSOURCING Conference : [Jakarta, 31 Juli-1 Agustus 1995] Additional Author mixed material Jakarta [Global Executive Training] [1994] how to get organized to do work in less time Gleeson, Kerry Primary Author mixed material 0471020583 New York John Wiley & Sons 1994 The_Personal_efficiency_program.jpg.jpg new ways to reduce risk exposure and increase efficiency Pomeranz, Felix Primary Author mixed material 1555233914 Homewood Business One Irwin 1992 banish waste and create wealth in your corporation Womack, James P. Primary Author Jones, Daniel Additional Author mixed material 0684810352 Singapore Simon & Schuster 1996 Sedarmayanti Primary Author mixed material 9795381288 Bandung Mandar Maju 1996 WIN_20200226_10_58_09_Pro_%282%29.jpg.jpg improving customer satisfaction Jacka, J. Mike Primary Author Keller, Paulette J. Additional Author mixed material 9780470444580 New Jersey John Wiley & Sons 2009 Business_process_mapping.jpg.jpg Djohanputro, Bramantyo Primary Author mixed material 18298176 Jakarta Lembaga PPM 2004 Djohanputro, Bramantyo Primary Author mixed material 14120240 Jakarta 2007