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9 1 50 Decoding the new consumer mind : how and why we shop and buy Yarrow, Kit Primary Author mixed material 9781118647684 San Francisco Jossey- Bass 2014 1118647688.jpg.jpg Outcome-based and behavior-based controls in chisor-franchisee relationships in an uncertain business environment Suseno, Djarot Primary Author mixed material Diliman University of the Philippines 2001 True story : how to combine story and action to transform your business Montague, Ty Primary Author mixed material 9781422170687 Boston Harvard Business Review Press 2013 Customer relationship management Makkar, Urvashi Primary Author Makkar, Harinder Kumar Additional Author mixed material 9780071333313 New Delhi Mc Graw Hill 2012 Managing customer relationships : a strategic framework Peppers, Don Primary Author Rogers, Martha Additional Author mixed material 047148590X Hoboken, New Jersey John Wiley & Sons 2004 Business marketing: Connecting Strategy,Relationship and Learning Dwyer, F. Robert Primary Author Tanner, John F Additional Author mixed material 9780071263436 Boston Mc Graw Hill 2009 Show.jpg.jpg UnMarketing : stop marketing start engaging Stratten, Scott Primary Author mixed material 9780470617878 Hoboken, New Jersey Wiley 2010 Sales management : building costumer relationships and partnership Babin, Barry J. Additional Author Hair, Joseph H. Primary Author Mehta, Rajiv Additional Author Rolph, Anderson Additional Author mixed material 9870538743921 China South-Western Cengage Learning 2010 adfc.jpg.jpg Real-time marketing and PR : how to instantly engage your market, connect with customers, and create products that grow your business now Meerman Scott, David Primary Author mixed material 9780470645956 New Jersey Wiley 2011 Real-time_marketing_and_pr.jpg.jpg