19 1 50 meningkatkan penjualan melalui telepon Stone, Merlin Primary Author Suharsono Additional Author Thomson, Anna Additional Author Wheeler, Chris Additional Author mixed material 9794420123 Jakarta Penerbit PPM 2005 cara untuk mencapai customer focus Cook, Sarah Primary Author Herawati, Poppy Additional Author Risalah, Kemas Achmad Faizal Additional Author mixed material 9794421677 Jakarta Penerbit PPM 2004 Stone, Merlin Primary Author Suharsono Translator Thomson, Anna Additional Author Wheeler, Chris Additional Author mixed material 9794420123 Jakarta Pustaka Binaman Pressindo 1994 A strategic decision-making approach Mullins, John W. Primary Author Walker, Orville C. Additional Author mixed material 9780071326377 New York McGraw Hill Companies Inc 2013 61-IVmfrZrL._AC_UF1000%2C1000_QL80_.jpg.jpg Stone, Merlin Primary Author Wild, Anthony Additional Author mixed material Vermont: Gower Publ. 1985 giving customers the service they demand Schaaf, Dick Primary Author mixed material 0525937994 New York Dutton 1995 integrating customer focus across the firm Zeithaml, Valarie A. Primary Author Gremler, Dwayne D. Additional Author Bitner, Mary Jo Additional Author mixed material 9780071086967 Boston McGraw Hill 2013 creating value through sustained performance improvement Tyagi, Rajesh K Primary Author Gupta, Praveen Additional Author mixed material 9780131986008 New Jersey Pearson Education 2008 A_complete_and_balanced_service_scorecard.jpg.jpg integrating customer focus across the firm Zeithaml, Valarie A. Primary Author Gremler, Dwayne D. Additional Author Bitner, Mary Jo Additional Author mixed material 9780071263931 Boston McGraw Hill 2009 Zeithaml, Valarie A. Primary Author Gremler, Dwayne D. Additional Author Bitner, Mary Jo Additional Author mixed material 0071244964 Boston McGraw Hill 2006 Services_marketing4th.jpg.jpg Kotler, Philip Primary Author Keller, Kevin Lane Additional Author mixed material 013196853X Upper Saddle River Pearson Education 2006 Marketing_managementkotler12ed_%282%29.jpg.jpg Heny, Grace Primary Author mixed material 9786021542330 Yogyakarta Pohon Cahaya 2013 how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business Scott, David Meerman Primary Author mixed material 9781119272427 New Jersey John Wiley & Sons 2016 Operations, strategy, and information technology Fizsimmons, James A. Primary Author Fitzsimmons, Mona J. Additional Author mixed material 007231267X New York McGraw-Hill Higer Education 2000 mixed material 0875842984 Boston HBR 1991 7 strategi sederhana menuju sukses Devrye, Catherine Primary Author Widodo, M. Priminto Additional Author mixed material 9796056704 Jakarta Gramedia Pustaka Utama 2001 Good_service_is_good_business.jpg.jpg how to win by putting customers at the core of your business Frei, Frances Primary Author Morriess, Anne Additional Author mixed material 9781422133316 Boston Harvard Business Review Press 2012 how small and midsize companies can increase profits with limited recources Collins, Michael P. Primary Author mixed material 1556238371 Burr Ridge, Illinois Irwin 1995 Clair, Guy St Primary Author mixed material 1857390040 London Bowker 1993