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Service Quality

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Quality of service

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The Service profit chain

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Synchroservice! the innovative way to build a dyna

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25 Management lessons from the customer's cide of

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Customers.com

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Field service management: an integrated approach to increasing customer satisfaction

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On great service

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Managing service as a strategic profit center

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The Customer is CEO

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Customer-focused quality

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Total quality service

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Keeping customers for life

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Winning the service game

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Achieving excellence through customer service

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Aftermarketing

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The Customer-driven company

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Total access

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Driving customer equity

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Service breakthroughs

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Delivering knock your socks off service

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Customers as partners

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Raving fans

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Total customer service : the ultimate weapon

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Managing to keep the customer

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Menjadi customer service representative yang sukses

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Turning lost customers into gold... and the art of achieving zero defections

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Customer satisfaction measurement and management

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How to handle claims and returns

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The Discipline of market leaders : choose your customers, narrow your focus, dominate your market

The Discipline of market leaders : choose your customers, narrow your focus, dominate your market

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Consumer behavior : buying, having, and being

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Managing key customers : a principles and practices

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Winning back upset customer : melayani pelanggan kecewa

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Lean distribution : menciptakan jalur distribusi, logistik dan supply chain yang ramping, hemat biaya, efektif dan responsive terhadap kebutuhan pelanggan

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Profitable telemarketing : meningkatkan penjualan melalui telepon

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Quality customer service : cara jitu memikat hati pelanggan

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Customer care excellence : cara untuk mencapai customer focus

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Manajemen ritel : panduan lengkap pengelolaan toko modern

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Call center success : melayani pelanggan secara profesional melalui call center

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Melayani pelanggan kecewa : tetap efektif dalam kondisi kesal

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Manajemen pelanggan melalui telepon

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Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization

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Journal of Management and Business Review vol 20

Journal of Management and Business Review vol 20

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Keeping the edge : giving customers the service they demand

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Services marketing: integrating customer focus across the firm

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Logistics and supply chain management

Logistics and supply chain management

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Value migration : how to think several moves ahead of the competition

Value migration : how to think several moves ahead of the competition

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Corporate turnaround : nursing a sick company back to health

Corporate turnaround : nursing a sick company back to health

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Becoming a successful : a practical guide to creating an innovative information service

Becoming a successful : a practical guide to creating an innovative information service

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The New partnership : profit by bringing out the best in your people, customers, and yourself

The New partnership : profit by bringing out the best in your people, customers, and yourself

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