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Exploring experience design : fusing business, tech, and design to shape customer engagement

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The Customer experience book : how to design, measure and improve customer experience in your business

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The New rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business

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Customer experience strategy : design & implementation

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Experiential marketing : secrets, strategies, and success stories from the world's greatest brands

Experiential marketing : secrets, strategies, and success stories from the world's greatest brands

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