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Mengukur kepuasan pelanggan : panduan menciptakan pelayanan bermutu

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Mutu terpadu dalam manajemen pembelian & pemasok

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The Definitive Drucker

The Definitive Drucker

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Managing for the future

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Research report ; financial services in the virtual world : responding to the electronic commerce revolution

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ABC's of relationship selling through service

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The orange code: how ING direct succeeded by being a rebel with a cause

The orange code: how ING direct succeeded by being a rebel with a cause

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Managing quality : an integrative approach

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Communicating change

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Advanced marketing strategy: phenomena, analysis, and decisions

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Know your customer : using practical market research for profit

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Business to business marketing

Business to business marketing

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Integrated account management

Integrated account management

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Business market management : understanding, creating, and delivering value

Business market management : understanding, creating, and delivering value

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Industrial marketing strategy

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Product management

Product management

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Strategic customer care : an evolutionary approach to increasing customer value and profitability

Strategic customer care : an evolutionary approach to increasing customer value and profitability

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Web rules : how the internet is changing the way consumers make choices

Web rules : how the internet is changing the way consumers make choices

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The Best of the gallup management journal 2001 - 2007

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Futurize your enterprise: Business Strategy In The Age Of The E-Customer

Futurize your enterprise: Business Strategy In The Age Of The E-Customer

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E-Business intelligence : turning information into knowledge into profit

E-Business intelligence : turning information into knowledge into profit

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The New organizational wealth : managing & measuring knowledge-based assets

The New organizational wealth : managing & measuring knowledge-based assets

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Time-driven activity-based costing

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