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Auditing: a risk-based approach to conducting a quality audit

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Guide to management ideas and gurus

Guide to management ideas and gurus

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Statistical techniques in business and economics

Statistical techniques in business and economics

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Organizational project management maturity model (OPM3®)

Organizational project management maturity model (OPM3®)

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Business model canvas : penerapan di Indonesia

Business model canvas : penerapan di Indonesia

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Service operations management : improving service delivery

Service operations management : improving service delivery

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Sinergi sukses : Integrasi manajemen risiko, mutu, inovasi (RMI) di proyek konstruksi gedung

Sinergi sukses : Integrasi manajemen risiko, mutu, inovasi (RMI) di proyek konstruksi gedung

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ISO 9000 Quality Systems Handbook

ISO 9000 Quality Systems Handbook

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Introduction to total quality : quality management for production, processing, and services

Introduction to total quality : quality management for production, processing, and services

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The Six sigma way team fieldbook : an implemention guide for project improvement teams

The Six sigma way team fieldbook : an implemention guide for project improvement teams

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ISO 9000 quality systems handbook

ISO 9000 quality systems handbook

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Six sigma beyond the factory floor

Six sigma beyond the factory floor

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Best practices in lean six sigma process improvement : a deeper look

Best practices in lean six sigma process improvement : a deeper look

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Managing quality : integrating the supply chain

Managing quality : integrating the supply chain

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Managing quality : integrating the supply chain

Managing quality : integrating the supply chain

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Practical inventory management : menciptakan keunggulan operasional melalui sediaan

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Measuring organizational performance : mengukur kinerja organisasi

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Pengendalian mutu terpadu : antologi tentang asal-usul, penerapan dan suka duka praktek pengendalian mutu terpadu

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Manajemen risiko berbasis ISO 31000 : untuk industri nonperbankan

Manajemen risiko berbasis ISO 31000 : untuk industri nonperbankan

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Mengukur kepuasan pelanggan : panduan menciptakan pelayanan bermutu

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Quality customer service : cara jitu memikat hati pelanggan

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Sistem manajemen mutu ISO 9000:2000 : penerapannya untuk mencapai TQM

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ISO 9000 & ISO 14000 untuk industri jasa

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Peningkatan proses berkesinambungan

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Membangun tim mandiri

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Alat peningkatan mutu jilid 2

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Alat peningkatan mutu jilid 1

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Mutu terpadu dalam manajemen pembelian & pemasok

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Focused quality : meningkatkan mutu produk dengan hasil nyata

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ISO 14000 : sistem manajemen lingkungan

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Sertifikasi ISO 14001 : sistem pengelolaan lingkungan ; penuntun praktis dalam mempersiapkan sistem pengelolaan lingkungan yang efektif

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Merancang mutu : ancangan baru mewujudkan mutu ke dalam barang dan jasa. Buku 2

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Sikap kerja 5S : pemilahan, penataan, pembersihan, pemantapan, pembiasaan (Seiri, Seiton, Seiso, Seiketsu, Shitsuke)

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Kepemimpinan mutu : pedoman peningkatan mutu untuk meraih keunggulan kompetitif

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Pengembangan produk

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Menulis manual manajemen mutu : desain ISO 9000

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Pengendalian mutu perusahaan secara menyeluruh

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Pengendalian mutu terpadu (TQC) : antologi tentang asal-usul, penerapan dan suka-duka praktek pengendalian mutu terpadu

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Gemba Kaizen : a commensense, low-cost approach to management

Gemba Kaizen : a commensense, low-cost approach to management

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Introducing to quality : management, assurance, and control

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Quality control systems : procedures for planning quality programs

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Employer branding and the employee-life-cycle : how to become an attractive employer

Employer branding and the employee-life-cycle : how to become an attractive employer

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Business model generation : A Handbook for Visionaries, Game Changers, and Challengers

Business model generation : A Handbook for Visionaries, Game Changers, and Challengers

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Production and operations analysis

Production and operations analysis

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World class manufacturing case book : implementing JIT and TQC

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World class manufacturing : the lessons of simplicity applied

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The Chain of quality : market dominance through product superiority

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Quality control and application

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Quality circles in India : participation for progress

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Modern methods for quality control and improvement

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