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Making quality work

Chang, Y.S.

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Developing new products with TQM

Gevirtz, Charles

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Quality on trial

Howe, Roger J.

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Managing for total quality

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Quality is just the beginning

Levit, Steve

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Fourth generation management

Joiner, Brian L.

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Personal and organizational transformations

Fisher, Damar

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Quality in action

Townsend, Patrick L.

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Practical continuous improvement for professional services

Shearer, Clive

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The Human dimension of quality

Thomas, Brian

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The Management compass

Beehtell, Michele L.

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Managing for quality: integrating quality and business strategy

Hun, V. Daniel

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The Malcolm Baldrige National Quality Award

Heaphy, Maureen S.

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Beyond TQM

Flood, Robert L.

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TQM : field manual

Saylor, James H.

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Quality

Reilly, Norman B.

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Quality wars

Main, Jeremy

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The Race without a finish line : America's quest for total quality

Schmidt, Warren H.

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Closing the quality gap : lessons from America's leading companies

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The Corporate guide to the Malcolm Baldrige National Quality Award

Steeples, Marion Mills

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Total quality control essentials

Soin, Sarv Singh

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Why TQM fails and what to do about it

Brown, Mark Graham

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Quality is personal

Roberts, Harry V.

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The Essence of total quality management

Bank, John

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The Five pillars of TQM

Creech, Bill

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TQM : leadership for quality transformation

Johnson, Richard S

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The Reward and recognition process in total quality management

Knouse, Stephen B.

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Measures of quality and high performance

Hodgetts, Richard M.

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The Road to quality

Glassop, Linda

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TQM : management processes for quality operations

Johnson, Richard S

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TQM : the mechanics of quality processes

Johnson, Richard S

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Fast focus on TQM

Barrett, Derm

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The Benchmarking book

Apendolini, Michael J.

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Audit internal : konsep dan praktik

Zamzami, Faiz - Faiz, Ihda Arifin - Mukhlis

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Audit internal

Andayani, Wuryan

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Guide to management ideas and gurus

Hindle, Tim

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Organizational project management maturity model (OPM3®)

Project Management Institute

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Sinergi sukses : Integrasi manajemen risiko, mutu, inovasi (RMI) di proyek konstruksi gedung

Basbeth, Firdaus

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Best practices in lean six sigma process improvement : a deeper look

Schonberger, Richard J.

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Sistem manajemen mutu ISO 9000:2000 : penerapannya untuk mencapai TQM

Suardi, Rudi

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ISO 9000 & ISO 14000 untuk industri jasa

Rothery, Brian - Mustafa, Faisal

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Focused quality : meningkatkan mutu produk dengan hasil nyata

Brelin, Harvey K - Davenfort, Kimberly S. - Jennings, Lyell P. - Murphy, Paul F.

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Menulis manual manajemen mutu : desain ISO 9000

Suseno, Djarot - Waller, Jenny - Allen, Derek - Burns, Andrew

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The Lean six sigma black belt handbook

Voehl, Frank - Harrington, H. James - Mignosa, Chuck - Charron, Rich

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Getting results : five absolutes for high performance

Longenecker, Clinton C. - Simonetti, Jack L.

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A Manufaturing CEO's secret tips for improving profit

Ludwig, Richard

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How to manage managers : a workbook for middle managers

Franzen, Harje - Hardaker, Maurice

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Modern management : diversity, quality, ethics, and the global environment

Certo, Samuel C.

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Quality management systems : assessment to ISO 9000 : 1994 series

Lim, Teow Ek

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Everyday heroes of the quality management : from Taylor to Deming, the journey to higher productivity

Gluckman, Perry - Roome, Diana Reynolds

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