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Managing key customers : a principles and practices

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Decoding the new consumer mind : how and why we shop and buy

Decoding the new consumer mind : how and why we shop and buy

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Menyusun perjanjian kerja bersama : menciptakan hubungan industrial yang harmonis pengusaha - pekerja

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Membangun klub pelanggan itu mudah, anda juga bisa

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Management malpractice : how to cure unhealthy management practices that disable your organization

Management malpractice : how to cure unhealthy management practices that disable your organization

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The Handbook of key customer relationship management

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Outcome-based and behavior-based controls in chisor-franchisee relationships in an uncertain business environment

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HRM in Indonesia companies: the high significance of personal relationship ; a blessing in disguise

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ABC's of relationship selling through service

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Financial DNA

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Management

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Management skills : making the most of people

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Enchantment : The Art of changing hearts, minds and actions

Enchantment : The Art of changing hearts, minds and actions

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Marketing channel strategy

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Managing people

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Exploring experience design : fusing business, tech, and design to shape customer engagement

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The Customer experience book : how to design, measure and improve customer experience in your business

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True story : how to combine story and action to transform your business

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Customer relationship management

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Customer relationship management : concept and technologies

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Customer relationship management : a strategic imperative in the world of e-business

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The Customer relationship management survival guide

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The Customer marketing method : how to implement and profit from customer relationship management

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The Relationship edge in business : conneting with customers and colleagues when it counts

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Women's life : multicultural perspectives

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The Guru guide to the knowledge economy : : the best ideas for operating profitably in a hyper-competitive world

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Managing customer relationships : a strategic framework

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Business marketing: Connecting Strategy,Relationship and Learning

Business marketing: Connecting Strategy,Relationship and Learning

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UnMarketing : stop marketing start engaging

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World class in India : a casebook of companies in transformation

World class in India : a casebook of companies in transformation

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Customer experience strategy : design & implementation

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Sales management : building costumer relationships and partnership

Sales management : building costumer relationships and partnership

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Strategic customer care : an evolutionary approach to increasing customer value and profitability

Strategic customer care : an evolutionary approach to increasing customer value and profitability

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Real-time marketing and PR : how to instantly engage your market, connect with customers, and create products that grow your business now

Real-time marketing and PR : how to instantly engage your market, connect with customers, and create products that grow your business now

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Marketing in the digital age

Marketing in the digital age

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Melipatgandakan penjualan tanpa beriklan

Melipatgandakan penjualan tanpa beriklan

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Customer experience management : how to design, integrate, measure and lead

Customer experience management : how to design, integrate, measure and lead

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Marketing reloaded : kompilasi konsep dan praktik pemasaran

Marketing reloaded : kompilasi konsep dan praktik pemasaran

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The first time manager in Asia

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The Speed of trust : the one thing that changes everything

The Speed of trust : the one thing that changes everything

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The CRM handbook

The CRM handbook

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Succession : are you ready?

Succession : are you ready?

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The Human touch : today's most unusual program for productivity and profit

The Human touch : today's most unusual program for productivity and profit

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Credibility : how leaders gain and lose it, why people demand It

Credibility : how leaders gain and lose it, why people demand It

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The absolutes of leadership

The absolutes of leadership

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Over Time, the Market Will Demand This Information

Over Time, the Market Will Demand This Information

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Forum dialog eksekutif Indonesia "Bersama Membangun Indonesia"

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Guide to management ideas and gurus

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The Age of Continuous Connection;

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Keadaan angkatan kerja di Indonesia 1988

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