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Managing services : using technology to create value

Managing services : using technology to create value

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Managing key customers : a principles and practices

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Service operations management : improving service delivery

Service operations management : improving service delivery

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Managing quality : integrating the supply chain

Managing quality : integrating the supply chain

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Managing quality : integrating the supply chain

Managing quality : integrating the supply chain

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Revolusi human capital : transformasi menuju keunggulan pelayanan

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Winning back upset customer : melayani pelanggan kecewa

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Lean distribution : menciptakan jalur distribusi, logistik dan supply chain yang ramping, hemat biaya, efektif dan responsive terhadap kebutuhan pelanggan

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Profitable telemarketing : meningkatkan penjualan melalui telepon

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Quality customer service : cara jitu memikat hati pelanggan

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Menjadi customer service representative yang sukses

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Customer care excellence : cara untuk mencapai customer focus

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Manajemen ritel : panduan lengkap pengelolaan toko modern

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Call center success : melayani pelanggan secara profesional melalui call center

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ISO 9000 & ISO 14000 untuk industri jasa

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Melayani pelanggan kecewa : tetap efektif dalam kondisi kesal

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Manajemen pelanggan melalui telepon

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Manajemen transpor : ancangan mengefektifkan transportasi dalam dunia bisnis

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Gemba Kaizen : a commensense, low-cost approach to management

Gemba Kaizen : a commensense, low-cost approach to management

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Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization

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Library and information service of management development institutions : a practical guide

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Marketing management: A strategic decision-making approach

Marketing management: A strategic decision-making approach

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Case study assignments : in secretarial procedures

Case study assignments : in secretarial procedures

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Journal of Management and Business Review vol 20

Journal of Management and Business Review vol 20

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Improving maintenance in developing countries: the ILO approach

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Improve your business : workbook

Improve your business : workbook

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Improve your business : handbook

Improve your business : handbook

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Field service management

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30 Kasus Indonesia manajemen pelayanan kesehatan

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The Marketing of services

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Operations management in service industries and the public sector

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Cara mudah membaca peraturan pengadaan barang/jasa pemerintah : Perpres No.54 Tahun 2010 dan seluruh perubahannya

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Marketing your consulting and professional services

Marketing your consulting and professional services

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Managing today and tomorrow with on-line information

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Research report ; financial services in the virtual world : responding to the electronic commerce revolution

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Reformasi ketenagakerjaan dan pedoman pegawai negeri sipil, hakim, TNI dan POLRI berdasarkan pelaksanaan otonomi daerah

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[Proceedings]

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Keeping the edge : giving customers the service they demand

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Gugus kendali mutu dalam realita: pengalaman sektor manufakturing dan jasa-jasa Jepang

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Services marketing: integrating customer focus across the firm

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Logistics and supply chain management

Logistics and supply chain management

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ABC's of relationship selling through service

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Beyond greed and fear

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Security management : an introduction

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Secretarial administration and management

Secretarial administration and management

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Computerized literature searching : research strategies and databases

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Sejarah perpustakaan dan perkembangannya di Indonesia

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Pitman business English 3: personal assistant

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Pitman business English 2: secretarial

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Pitman business English 1: clerical

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