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Making quality work

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Developing new products with TQM

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Quality on trial

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Managing for total quality

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Quality is just the beginning

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Fourth generation management

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Personal and organizational transformations

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Quality in action

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Practical continuous improvement for professional services

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The Human dimension of quality

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The Management compass

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Managing for quality: integrating quality and business strategy

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The Malcolm Baldrige National Quality Award

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Beyond TQM

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TQM : field manual

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Quality

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Quality wars

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The Race without a finish line : America's quest for total quality

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Closing the quality gap : lessons from America's leading companies

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The Corporate guide to the Malcolm Baldrige National Quality Award

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Total quality control essentials

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Why TQM fails and what to do about it

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Quality is personal

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The Essence of total quality management

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The Five pillars of TQM

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TQM : leadership for quality transformation

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The Reward and recognition process in total quality management

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Measures of quality and high performance

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The Road to quality

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TQM : management processes for quality operations

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TQM : the mechanics of quality processes

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Fast focus on TQM

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The Benchmarking book

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Guide to management ideas and gurus

Guide to management ideas and gurus

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Best practices in lean six sigma process improvement : a deeper look

Best practices in lean six sigma process improvement : a deeper look

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Sistem manajemen mutu ISO 9000:2000 : penerapannya untuk mencapai TQM

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ISO 9000 & ISO 14000 untuk industri jasa

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Mutu terpadu dalam manajemen pembelian & pemasok

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Focused quality : meningkatkan mutu produk dengan hasil nyata

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Menulis manual manajemen mutu : desain ISO 9000

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Quality is free : the art of making quality certain

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The Lean six sigma black belt handbook

The Lean six sigma black belt handbook

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Getting results : five absolutes for high performance

Getting results : five absolutes for high performance

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A Manufaturing CEO's secret tips for improving profit

A Manufaturing CEO's secret tips for improving profit

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How to manage managers : a workbook for middle managers

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Business warfare : management for market conquest

Business warfare : management for market conquest

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Modern management : diversity, quality, ethics, and the global environment

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Quality management systems : assessment to ISO 9000 : 1994 series

Quality management systems : assessment to ISO 9000 : 1994 series

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Japanese management : tradition and transition

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Everyday heroes of the quality management : from Taylor to Deming, the journey to higher productivity

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