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Best practices in lean six sigma process improvement : a deeper look

Schonberger, Richard J.

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Sistem manajemen mutu ISO 9000:2000 : penerapannya untuk mencapai TQM

Suardi, Rudi

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ISO 9000 & ISO 14000 untuk industri jasa

Rothery, Brian - Mustafa, Faisal

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Focused quality : meningkatkan mutu produk dengan hasil nyata

Brelin, Harvey K - Davenfort, Kimberly S. - Jennings, Lyell P. - Murphy, Paul F.

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Menulis manual manajemen mutu : desain ISO 9000

Suseno, Djarot - Waller, Jenny - Allen, Derek - Burns, Andrew

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The Lean six sigma black belt handbook

Voehl, Frank - Harrington, H. James - Mignosa, Chuck - Charron, Rich

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Getting results : five absolutes for high performance

Longenecker, Clinton C. - Simonetti, Jack L.

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A Manufaturing CEO's secret tips for improving profit

Ludwig, Richard

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How to manage managers : a workbook for middle managers

Franzen, Harje - Hardaker, Maurice

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Modern management : diversity, quality, ethics, and the global environment

Certo, Samuel C.

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Quality management systems : assessment to ISO 9000 : 1994 series

Lim, Teow Ek

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Everyday heroes of the quality management : from Taylor to Deming, the journey to higher productivity

Gluckman, Perry - Roome, Diana Reynolds

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Quality management : Islamic perspectives

Ahmad, A. Khaliq - Sadeq, AbulHasan M.

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Quality management

Gitlow, Howard S. - Levin, David M. - Oppenheim, Alan J. - Oppenheim, Rosa

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Managing quality

Dale, B.G. - Plunkett, J.J.

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Human resource management: an experiential approach

Harvey, Don - Bowin, Robert Bruce

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Valuing your customers : from quality information to quality relationships through database marketing

Jenkinson, Angus

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Best practices in reengineering : what works and what doesn't in the reengineering process

Carr, David K. - Johansson, Henry J.

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Beyond business process reengineering : towards the holonic enterprise

Mchugh, Patrick - Merli, Giorgio - Wheeler, William A.

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The Essence of business process re-engineering

Peppard, Joe - Rowland, Philip

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Total competitiveness : the 7 key questions for re-engineering where you are, where you want to be and how to get there

Hardaker, Maurice

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ISO 9000

Rothery, Brian

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Total quality management untuk praktisi bisnis dan industri

Gaspersz, Vincent

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A New American TQM : four practical revolutions in management

Shiba, Shoji - Graham, Alan - Walden, David

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Total quality in purchasing & supplier management

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Standard work for the shopfloor

The Productivity Press Development Team

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Purchasing for bottom line impact : improving the organization through strategic procurement

Ellram, Lisa M - Birou, Laura M

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Operations management : the art & science of making things happen

Cooke, James TH

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QualiTrends

Woods, John A.

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Relevance regained : from top-down control to bottom-up empowerment

Johnson, H. Thomas

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Watching the watchers : corporate governance for the 21st century

Monk, Robert A.G - Minow, Nell

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Critical chain project management

Leach, Lawrence P.

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Customer-driven project management : a new paradigm in total quality implementation

Barkley, Bruce T. - Saylor, James H.

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Quality improvement tools & techniques

Mears, Peter

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Guide to management ideas and gurus

Hindle, Tim

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