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Factory physics

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Improving service quality

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ISO 14001 certification environmental management systems

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Making quality work

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Developing new products with TQM

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Quality on trial

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Managing for total quality

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Quality is just the beginning

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Fourth generation management

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Personal and organizational transformations

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Quality in action

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Practical continuous improvement for professional services

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The Human dimension of quality

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The Management compass

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Managing for quality: integrating quality and business strategy

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The Malcolm Baldrige National Quality Award

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Beyond TQM

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TQM : field manual

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Quality

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Quality wars

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The Race without a finish line : America's quest for total quality

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Closing the quality gap : lessons from America's leading companies

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The Corporate guide to the Malcolm Baldrige National Quality Award

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Total quality control essentials

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Why TQM fails and what to do about it

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Employee involvement and total quality management

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Quality is personal

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The Essence of total quality management

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The Five pillars of TQM

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TQM : leadership for quality transformation

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The Reward and recognition process in total quality management

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Managing quality : an integrative approach

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Managing quality : integrating the supply chain

Managing quality : integrating the supply chain

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Measures of quality and high performance

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The Deming management method

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The Road to quality

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TQM : management processes for quality operations

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TQM : the mechanics of quality processes

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5 S for operators

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Penerapan 5 S di tempat kerja

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5 Pillars of the visual workplace

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Becoming the best

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Management for quality improvement : the 7 new QC

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I know it when I see it : a modern fable about quality

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Fast focus on TQM

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Mistake proofing

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Just-in-time manufacturing in perspective

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Group technology : application to production management

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Forecasting systems for operations management

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Journal of Business Research

Journal of Business Research

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