TABLE OF CONTENTS Introduction 1. "The Old Order Changeth, Yielding Place to New" 2. Breaking Managerial Mind-sets and Increasing Managerial Flexibility 3. Positive and Proactive Problem-Solving Skills (PPPS) for Every Manager 4. Good-Bye Boss! Hello Coach! The New Role of the Manager and Management 5. Proactive Opportunities in a Diverse New Workplace 6. Proactive Ethical Choice a…