Author, consultant, and businessman Haines provides step-by-step instruction to strategic management, planning, and change. His approach puts equal emphasis on planning, strategies, and management processes in achieving customer satisfaction. This book includes his advice on strategizing, implementation, follow-up, measuring success, leadership development, and including stakeholders in the pla…
In an attempt to achieve high levels of growth, profit, and competitive advantage, American businesses have been implementing a variety of management initiatives, such as TQM, reengineering, service management, self-directed work teams, and empowerment. Too often, these initiatives, when implemented individually, fail or provide only short-term results. American industry is now realizing that n…