What do you do when your client asks you to prepare a half-day course covering every aspect of communication? What do you do when you find yourself arriving two hours late for your time management seminar? How do you deal with the participant who never participates? Or the one who won't stop talking? Lucy Seifert and Mary Stacey confront these and many other monsters in this entertaining trek t…
Totally reworking and expanding material from the author's successful book "Coaching Mentoring and Assessing" this new version focuses on the key areas of coaching and mentoring. In a highly practical and accessible style the author helps readers to develop skills and build confidence with the help of checklists, examples and supporting theory. (bn.com)