Research shows that many members of today’s workforce feel overworked and underappreciated—all factors that attribute to high turnover, low customer satisfaction, increased incidences of health and safety problems, and low productivity and profitability.Table of ContentsAcknowledgements vPreface viiAdvance Organizer xiChapter 1 Introduction 1Chapter 2Ther Importance of Engaged Employe…
A guide to implementing a company-wide human performance enhancement (HPE) program, offering a new model for HPE and practical strategies for implementation. Explains how to distinguish between job, worker, organizational, and environmental problems, how to choose the appropriate performance strategy, and how to evaluate strategies' effectiveness, and offers a competency model for HPE professio…