Offering advice on how to find and keep human resources, the author argues that managing talent is the key to success in the information economy and that the solution to the challenge is connecting people to a customer service strategy. Four parts show his straightforward approach: Align, Engage, Measure, and Implement. Annotation c. by Book News, Inc., Portland, Or.
Risk = life or death to a corporation. Risk management, therefore, is a life-saving operation. An area that was once perceived as a subset of insurance now concerns CEOs, finance officers and shareholders of companies big and small. New risk management tools and techniques challenge professionals to learn more about them or lose to more adaptable competitors. Integrating Corporate Risk Manageme…