Key performance indicators : developing, implementing and using winning KPIs

David Parmenter has a knack of getting to the heart of the issue, a good trait for a KPI consultant. His book is no different: David minces few words about what a key performance indicator is and isn't and how true KPIs can dramatically impact business performance. This pragmatic guide is chock-full of useful forms and tips that will enable any burgeoning performance manager to succeed in creat…

Organizational behavior : improving performance and commitment in the workplace

Part 1 Introduction to Organizational BehaviorChapter 1 What Organizational Behavior?Chapter 2 Job PerformanceChapter 3 Organizational CommitmentPart 2 Individual MechanismsChapter 4 Job SatisfactionChapter 5 StressChapter 6 MotivationChapter 7 Trust, Justice, EthicsChapter 8 Learning and Decision MakingPart 3 Individual CharacteristicsChapter 9 Personality and Cultural ValuesChapter 10 Ability…

Managing services : using technology to create value

"Managing Services" views services from a management, as opposed to operational, perspective. It emphasizes managerial problem solving and strategic matters over the quantitative and theoretical, and demonstrates how services affect every functional area of a business from finance to sales and marketing. Reader-friendly vignettes give topics a real-world context and stress service management wi…

Competency management : a practitioner's guide

The purpose of this book is to provide those attempting to implement competencies in their organisations with a clear undestanding pf competency management. There are three section in the book. Section One attempts to provides a clarification of the concept of competency, while section Two details a competency implementation approach, reinforced with the SMR experience. The last section includ…

Business communication today

Edisi

13th ed.

ISBN/ISSN

978-1-292-09986-6

Deskripsi Fisik

668 p. : figs., tabs., index. ; 25 cm.

Judul Seri

-

No. Panggil

MA 75 Bov

Business communication today

Edisi

11th ed.

ISBN/ISSN

9780273779902

Deskripsi Fisik

617 p. : tabs., index.; 28 cm.

Judul Seri

-

No. Panggil

MA 75 Bov

Armstrong's Handbook of Performance Management: An Evidence-Based Guide to Pe…

Optimizing staff performance is a key component of achieving outstanding business results. The new edition of Armstrong's Handbook of Performance Management is an essential companion for improving employee and organizational performance. From performance pay and giving feedback to managing underperformers, this handbook addresses all areas of performance management to enable students and pra…

Competency based HRM : a strategic resource for competency mapping, assessmen…

This book connects competencies, business and people, with that of the human resources functioning and people challenges in an organizational context. The book is wide in its detail as it covers many aspects of competency mapping processes, work plans, connecting competencies to HR processes and establishes in detail as assessment and development center. It also provides a large number of tool…

Managing human resources

Gain a better understanding of how human resources impacts both individuals and organizations with this market-leading, practical text. Snell/Morris/Bohlander's popular MANAGING HUMAN RESOURCES, 17TH EDITION builds upon a foundation of research and theory with an inviting, practical framework that focuses on today's most critical HR issues and current practices. The book's engaging writing styl…

Data analytics for internal auditors

There are many webinars and training courses on Data Analytics for Internal Auditors, but no handbook written from the practitioner’s viewpoint covering not only the need and the theory, but a practical hands-on approach to conducting Data Analytics. The spread of IT systems makes it necessary that auditors as well as management have the ability to examine high volumes of data and transaction…