Gaya APA
Cianfrani, C, A. et al
(2009).
ISO 9001:2008 explained
(
3rd ed.)
.
Milwaukee:
ASQ Quality Press.
Gaya MLA
Cianfrani, Charles, A.. et al.
"ISO 9001:2008 explained".
3rd ed.
Milwaukee:
ASQ Quality Press,
2009.
Buku/Printed Material.