Buku/Printed Material
Performance management
What makes some businesses more successful than others? The answer: people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of the competition. Performance Management is the first text to emphasize this key competitive advantage, showing readers that success in todayÂ’s globalized business world can be found, not in technology and products, but in an organizationÂ’s people.Table of Contents1. Performance Management and Reward Systems in Context2. Performance Management Process3. Performance Management and Strategic Planning4. Defining Performance and Choosing a Measurement Approach5. Measuring Results and Behaviors6. Gathering Performance Information7. Implementing a Performance Management System8. Performance Management and Employee Development9. Performance Management Skills10. Reward Systems and Legal Issues
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