Buku/Printed Material

Follow this path

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Follow this path shows you how the traditional ways to engage people no longer apply in today's world. Instead, it offers a system it calls The Gallup Path, based on the proven, revolutionary strategies of the most successful businesses. You'll learn the prerequisites of an effective workplace, forge unbreakable bonds between employees and customers with the book's 34 Routes to Superior Performance, know the three crucial links that drive productivity and growth, discover the best employee and customer motivators, and much more.

TABLE OF CONTENTS

Foreword
Introduction: The Path to Take
Ch. 1 Welcome to the Emotional Economy
Ch. 2 Discover the Talents of Each Employee
Ch. 3 The Route That Never Goes Astray
Ch. 4 Steering toward Engagement
Ch. 5 Directions for Enhancing and Managing Employee Engagement
Ch. 6 Emotional Economics, Part 1
Ch. 7 The Open Highway
Ch. 8 The Four Emotional States That Drive Customer Engagement
Ch. 9 Directions for Enhancing and Managing Customer Engagement
Ch. 10 Emotional Economics, Part 2
Ch. 11 Managing the Emotional Economy

Epilogue: A New Vision for a New Century
Endnotes
App. A Managerial Talent, Employee Engagement, and Business Unit Performance
App. B Employee Engagement, Satisfaction, and Business Unit-Level Outcomes: A Meta-Analysis
Acknowledgments

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Ketersediaan

Informasi Detail

Judul Seri

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Penerbit

New York : Warner Books., 2002

Deskripsi Fisik

xiii, 284 p. : tabs., refs., ; 24 cm.

Bahasa

English

ISBN/ISSN

0-446-53050-6

Klasifikasi

FA/LA Cof

Edisi

-

Subjek

Human capital
Personnel Management
Employee motivation
Executive ability
Employee training of

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