The information economy has forever changed the way managers see today's highly complex employees. This new ideal worker is a technically skilled individual willing to devote heart and mind - as well as hands - to drive results. At the same time, these workers must cope with the competing demands of personal responsibilities. In Leveraging the New Human Capital, Sandra Burud and Mario Tumolo us…
TABLE OF CONTENTS Acknowledgments Key for symbols Introduction 1 The new world of management From the machine age to the information age F. W. Taylor: Management as science Henri Fayol: Defining managemenT Beyond scientific management The mythology of managerial work Peter Drucker: The prophet of change Knowledge management Decision theory 2 The new world of organizat…