In these tough economic times, everyone is expected to produce more with less. And yet, studies have shown that on average, employees are working at only a fraction of their potential. What are managers to do? How can they inspire their people to perform at their absolute best? Whatever the situation, a good manager can quickly organize a group of average performers into a high-functioning team…
Offering advice on how to find and keep human resources, the author argues that managing talent is the key to success in the information economy and that the solution to the challenge is connecting people to a customer service strategy. Four parts show his straightforward approach: Align, Engage, Measure, and Implement. Annotation c. by Book News, Inc., Portland, Or.
Buku ini dirancang untuk membantu Anda memahami pokok-pokok manajemen secara cepat dan mengena. Penyajian berbentuk teori dan kasus yang harus ditanggapi akan membangkitkan minat untuk belajar dan menguji sendiri. Dengan demikian, Anda akan terbiasa mengasah kemampuan untuk menganalisis permasalahan. Buku ini juga dilengkapi lampiran metode kuantitatif untuk pengambilan keputusan serta teknik e…