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This is not a book about one thing. It's not a 250-page dissertation on leadership, teams or motivation. Instead, it's an agenda for building organizations that can flourish in a world of diminished hopes, relentless change and ferocious competition. This is not a book about doing better. It's not a manual for people who want to tinker at the margins. Instead, it's an impassioned plea to reinv…
Just as batters in baseball must learn to hit every type of pitch to be successful, so, too, must managers be able to think effectively in all four of the areas that business problems fall into: factual problems, tangible problems, intangible problems, and people problems. This dynamic book shows you how to master these problems, illustrating the hallmarks of excellent thinking about each type…
Tulgan, consultant on new management practices, shares what he has learned and taught at the front lines of the war for talent, which many see as the single most important challenge business faces in the 21st century. Basing his discussion on current research about the character and proclivities of this swelling free-agent labor force, he tells how managers at some of America's most influential…
In these tough economic times, everyone is expected to produce more with less. And yet, studies have shown that on average, employees are working at only a fraction of their potential. What are managers to do? How can they inspire their people to perform at their absolute best? Whatever the situation, a good manager can quickly organize a group of average performers into a high-functioning team…
Offering advice on how to find and keep human resources, the author argues that managing talent is the key to success in the information economy and that the solution to the challenge is connecting people to a customer service strategy. Four parts show his straightforward approach: Align, Engage, Measure, and Implement. Annotation c. by Book News, Inc., Portland, Or.
For decades, Alan Siegel and Irene Etzkorn have championed simplicity as a competitive advantage and a consumer right. Consulting with businesses and organizations around the world to streamline products, services, processes and communications, they have achieved dramatic results. In SIMPLE, the culmination of their work together, Siegel and Etzkorn show us how having empathy, striving for cla…
This book bring all parties together not to analyze what's wrong with an organization but to discover its strengths; seek opportunities for change; design the changes into the organization's structure; and implement and sustain these changes. Written by four pioneers in the field, this book documents the tremendous successes of this approach as a proven program for organizational change, illust…